Linkages to Learning Specialist - Family Care Manager
Salary
$30.00 - $40.00 Hourly
Location
City Hall -111 Maryland Ave, Rockville, MD 20850, MD
Job Type
Temporary
Job Number
202600121
Department
Department of Housing and Community Development
Division
Youth & Family Services
Opening Date
10/27/2026
Closing Date
Continuous
Job Summary
The Linkages to Learning (LTL) Family Care Manager provides comprehensive, family-centered care management and resource navigation services to children and families within the Twinbrook Elementary School community.
The Family Care Manager (FCM) is an essential member of the Linkages to Learning team and plays a critical role in helping families move from immediate needs toward long-term stability and self-sufficiency.
They serve as a trusted advocate and resource navigator for families who may need assistance related to health care, behavioral health, housing, food security, financial assistance, childcare, employment, education, legal services, and other basic needs.
This position requires a strong ability to build relationships with families and community partners, manage a caseload independently, respond effectively to crises, and navigate a fast-paced school-based environment.
The ideal candidate is a compassionate, resourceful, bilingual professional who can build trust quickly, navigate complex systems, respond effectively to crises, and connect families with the people and resources they need to thrive. They must also be able to work full-time in an in-person school setting.
Essential Job Functions
- Providing care management services to families for needs such as, but not limited to:
- Health - Applying for insurance, Dental, Vision, Behavioral Health, etc.
- Finances - Utility Assistance, Rental/Housing Assistance
- Basic Needs - Food Resources, Food Stamps, Employment, Clothing, Toiletries
- Child and Family Activities - Tutoring, Mentoring, Low-cost Summer camps, Recreation Scholarships
- Legal - Referrals for Services, Immigration- Related Resources
- Education - Enrollment Costs, Assistance with applications for programs, etc.
- Conduct comprehensive family needs assessments & develop individualized service plans that reflect each familys needs, barriers, preferences, and desired outcomes.
- Maintain and document regular, bi-monthly contact with families (including referrals, services provided, progress toward goals, etc.)
- Maintain an up-to-date list of community resources and partners; diligently researching new resources and removing outdated ones.
- Collaborate closely with teachers, counselors, administrators, and other school personnel to identify students/families who may benefit from care management & situations that require additional intervention or support.
- Facilitate and coordinate parent/caregiver groups and educational activities related to community needs.
- Participate in school events, family engagement activities, and community outreach efforts as appropriate.
Qualifications
Required Qualifications
- Bilingual in English and Spanish; with the ability to speak, read, and write proficiency
- Ability to work full-time in an in-person, school-based environment.
- Ability to work independently and be proactive in navigating changes or crises.
- Strong interpersonal and relationship-building skills.
- Serve as a bridge between families, the school, and community-based service providers.
- Commitment to outreach in the community to raise awareness about Linkages to Learning services.
- Demonstrated ability to establish trust and rapport with children, parents/caregivers, school personnel, and community partners.
- Strong verbal and written communication skills.
- Ability to maintain accurate and timely electronic case documentation.
- Reliable personal transportation and the ability to travel locally for community meetings, outreach, resource coordination, & home visits (as needed).
- Ability to work collaboratively with other departments and divisions within the City of Rockville to serve client needs.
Preferred Qualities/Qualifications
- Experience with case management (e.g., helping families apply for public benefits, insurance, housing assistance, food assistance, childcare assistance, or other social service programs).
- Connect parents/caregivers with opportunities to develop leadership, skills, and community connections.
- Ability to remain calm, compassionate, and solution-focused in high-stress situations.
- Apply trauma-sensitive care management strategies when working with families experiencing adversity, instability, or crisis.
- Utilize a strengths-based and culturally responsive approach.
- Advocate for families experiencing systemic or practical barriers to accessing needed resources.
- Maintain knowledge of best practices in family care management, resource navigation, trauma-sensitive care, and family self-sufficiency.
- Ability to manage multiple tasks and responsibilities in a fast-paced environment.
- Remain current on changes to community resources, public benefit programs, eligibility requirements, policies, and procedures.
- Knowledge of local Montgomery County and Rockville community resources.
- Ability to work efficiently on a computer and learn new systems quickly.
Education and Experience:
Bachelors degree in social work, human services, psychology, counseling or closely related field from an accredited university or college plus three (3) years of progressively responsible work in a social services setting; or any equivalent combination of education and experience.
No Benefits
Employer City of Rockville
Address 111 Maryland Ave
Rockville, Maryland, 20850
Phone (240) 314-8470
Website http://agency.governmentjobs.com/rockville/default.cfm