General Summary:
Processes orders for materials or merchandise received by mail, telephone, facsimile, or personally from a customer or company employee.
Key Responsibilities:
- Quotes all aspects of lighting and lamps (i.e. job quotes & print take-off, design/build, customer specified lighting projects).
- Processes customer orders, changes and cancellations as received via telephone, facsimile, mail, customer or company employee.
- Determines, communicates and documents:
- pricing (including discount, sales representative's commission, shipping charges, etc.)
- delivery date
- shipping instructions or restrictions
- anticipated delays
- any additional information requested
- Provides customers with pricing and stock information as requested.
- Responds to customer quotation requests by providing information on price and delivery.
- Conducts delivery status follow-up by expediting or tracing missing or delayed shipments.
- Provides customers with basic technical support.
- Processes customers' literature requests.
- Receives and processes customer concerns. Initiates immediate containment actions to satisfy the customer.
- Acts as liaison between customer and other McNaughton-McKay activities.
- Completes and maintains documentation required.
- Attempts to sell additional merchandise to customer.
- Creates, implements, and revises procedures and instructions.
- Reviews engineering and architectural drawings and specifications to ensure compliance with plans and schedules.
Knowledge/Skills/Abilities:
- Technical degree or course work demonstrating an understanding of engineering or architectural drawings and specifications preferred. High school diploma required; advanced degree preferred.
- Two plus years in the lighting market preferred.
- Knowledge of McNaughton-McKay operations and products.
- Proven skills in communication, both written and oral.
- Ability to organize, prioritize and complete tasks at own initiative with minimal supervision.
- Basic computer skills with MS Office products required.
- Thorough knowledge of McNaughton-McKay's business systems required.