The Lift Operator in Charge helps provide the optimal experience to our guests during their visit by maintaining the area with their team around an assigned lift to ensure a safe and fun environment. Willamette Pass Ski Resort company purpose is to Give People the Freedom to Ski while providing high-quality service to our guests. If you are looking to step into a leadership role, apply now!
Essential Duties and Responsibilities:
- Provide outstanding guest service by assisting and directing guests on and off chairlifts in a safe, professional, and efficient manner.
- Check all guests boarding the lift for a valid ticket or pass using a scanner.
- Ensure all lift riders have appropriate gear (resort-authorized equipment with metal edges only) and that backpacks are removed before boarding the chairlift.
- Monitor and assess guests' needs by slowing chairlifts down for their safety.
- Provide leadership and monitor other operators assigned to their lifts.
- Effectively train operators at their lift stations while also leading by example.
- Ensure other lift operators at their stations are taking timely breaks and lunches. Schedule breaks and rotate crew members through each station as necessary.
- Operate ski lifts as assigned, including bumping, scanning, and buttons.
- Perform daily lift checks, and complete lift logs and accident and incident reports when needed.
- Coordinate and aid in the setup and maintenance of mazes, ramps, fencing, signage, and loading and unloading areas at their assigned lift station.
- Maintain OSHA and ANSI requirements for the safety and operations of lifts and lift ramps.
- Shovel snow, chip ice, sweep chairs, and maintain loading and unloading ramps safely and efficiently.
- Effectively communicate through authorized channels using resort protocol, including prompt emergency notification.
Knowledge, Skills, and Abilities:
- Must be at least 18 years of age.
- High School Diploma or equivalent (GED) required.
- At least one year of lift operations experience is required.
- Must be available to work at least 3 days per week.
- Knowledge season pass scanning equipment.
- Knowledge of lift controls and operations for aerial and surface lifts.
- Knowledge of lift and ski area safety processes and procedures.
- Skill in determining possible safety hazards.
- Completion of the WPR Qualified Climber program prior to first day.
- Skill in basic machinery.
- Skill in providing excellent customer service.
- Ability to read, understand, and comply with all company and departmental policies and procedures.
- Ability to perform timely and accurate completion of lift logs and incident reports.
- Ability to regularly work in adverse weather conditions.
- Ability to frequently walk on slippery, icy, and uneven surfaces.
- Ability to shovel and transport snow (up to 70 lbs.) for long periods in adverse outdoor conditions.
- Ability to occasionally lift, push or pull 50 lbs. individually or with assistance.
- Ability to ski or snowboard safely to and from assigned workstations using company-designated routes. Note: In some instances, employees without fundamental ski or snowboarding ability may be assigned workstations where such abilities are not required.
- Ability to use hand tools (rakes and shovels) to perform regular maintenance on snow loading/unloading surfaces according to specified standards.