Lift Operations Assistant Manager

The Lift Operations Assistant Manager helps provide the optimal experience to our guests while working alongside the Lift Operations Manager leading the Lift Operations team. If you have lift operations supervisory experience and want to take the next step in your ski industry career, apply today! Willamette Pass Ski Resort company purpose is to Give People the Freedom to Ski while providing high-quality service to our guests.

Essential Duties and Responsibilities:

• Oversee day-to-day operations of the mountain lifts in coordination with the department manager, with an emphasis on successful daily team operations.
• Effectively supervise, motivate, and coach a team of supervisors, lift attendants and operators to provide great customer service while promoting the Freedom to Ski
• Work with supervisors to complete daily rotational lift checks to ensure OICs and Lift Operations team members are present; monitor daily operations to ensure all stations are in compliance with OSHA, ANSI, and USFS regulations and requirements.
• Work with supervisors to ensure the completion of daily lift checks, lift logs, and accident and incident reports.
• Work with supervisors regarding the setup and maintenance of mazes, ramps, fencing, signage, and loading and unloading areas at all lift stations.
• Ensure Lift Operations effectively communicate through authorized channels using resort protocol, including prompt emergency notification.
• In coordination with the Lift Operations Manager, develop and execute winter training plans for safe lift operations, ticket and pass scanning, daily logs and needed reporting, authorized-channel communications, and department and company policies and procedures.
• Assist the lift operations management team with interviewing, hiring, scheduling, documentation, and employee reviews.
• Assist the lift operations management team with the creation, maintenance, and modification of a department schedule.
• Assist the lift operations management team with the creation and implementation of departmental standard operation procedures, training documents, logs, reports, and procedures.
• Spearhead the physical and digital organization of all department standard operation procedures, documents, logs, reports, policies, and procedures.