Highlights
About the Role: As a Lifecycle Operations Specialist, you will execute marketing campaigns end-to-end through owned lifecycle channels (email, in-app, push, SMS). You Will: Build and deploy complex multi-message marketing campaigns to global audiences using Iterable and supporting platforms.
Numbers & Facts
| Location | Oakland, CA |
| Industry | Computer/IT Services |
| Company Size | 1 to 9 employees |
| Year Founded | 2016 |
| Website | https://www.shglobalsolutions.com |
Description
Job Title: Lifecycle Operations Technical Manager
Duration: 6 Months
Location: 100 Remote (US)
About the Role:
Duration: 6 Months
Location: 100 Remote (US)
About the Role:
- As a Lifecycle Operations Specialist, you will execute marketing campaigns end-to-end through owned lifecycle channels (email, in-app, push, SMS).
- You will work independently with minimal oversight, partnering with cross-functional teams to deploy campaigns on time and with quality.
- You'll be expected to ramp quickly on our platform stack and operate as a fully autonomous contributor from day one.
- Build and deploy complex multi-message marketing campaigns to global audiences using Iterable and supporting platforms
- Execute audience syncing via segmentation tools and data warehouse queries
- Own QA processes — ensuring campaigns meet lifecycle deployment standards before publish
- Troubleshoot campaign issues independently (template rendering, audience targeting, event triggers, delivery failures)
- Execute time-sensitive communications (SEV emails, compliance notices) with urgency and accuracy
- Support international campaign execution across multiple locales, coordinating with localization teams
- Coordinate with cross-functional partners (Product, Creative, Localization, Legal, Analytics, Engineering) to manage timelines and deliverables
- Communicate proactively with stakeholders on campaign status, timelines, and blockers
- Maintain channel health by enforcing guardrails — frequency caps, suppression rules, subscription compliance
- Participate in triaging and resolving issues as they arise
- Support capacity planning by managing intake volume and communicating timelines to stakeholders
- 5-7 years of experience in email marketing, campaign management, marketing operations, or lifecycle operations
- Hands-on experience with ESPs/marketing automation platforms (Iterable strongly preferred; Braze, SFMC, or similar acceptable)
- Experience with audience segmentation tools and data pipelines (CDPs, reverse ETL, or similar)
- Working knowledge of data warehouses (Snowflake, Hightouch, or similar) for audience queries
- Strong understanding of customer/merchant lifecycles — end-to-end, all stages
- Ability to work independently with minimal oversight in a fast-paced environment
- Excellent attention to detail and strong QA instincts
- Experience working cross-functionally with creatives, engineers, analysts, PMs, and marketing managers
- Comfort with HTML (basic edits), Handlebars/template logic, and conditional content
- Strong project management skills — can juggle multiple campaigns simultaneously
- Comfortable writing basic SQL queries
- Experience with Snowflake, Looker, or Hightouch
- Experience with A/B testing and experimentation
- Familiarity with template management systems
- Experience in a matrixed organization at scale (100M+ profiles)
- Experience handling urgent/time-sensitive communications in a high-stakes environment
- AS/BS degree and a minimum 5 years of experience in email marketing, campaign management, or operations
About Company
SH Global Solutions is a certified Service Disabled Veteran Owned Small Business (SDVOSB) headquartered in Maryland. Established in 2016 to modernize commercial and government technology to mitigate cybersecurity threats and to secure data centers from increasingly more frequent cyber attacks, we specialize in providing Information Technology (IT) solutions and services to government and commercial organizations. Our core areas of core expertise are focused in:
● Datacenter consolidation/optimization - this includes designing, procuring, and installing turnkey secure, modern infrastructure solutions including scalable and modular systems
● Professional program and project management services for large and complex projects
● In-building wireless solutions to enable 5G technology and connect to the growing Internet of Things (IoT)
Our team is comprised of highly skilled and dedicated professionals, uniquely qualified in cutting-edge technology, and engineering, and in the rapid deployment and implementation of new technologies. Our CEO is a retired United States Air Force Colonel and entrepreneur with over 25 years supporting the DOD, US Government agencies, and NATO worldwide.
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