Highlights
Troubleshoot and resolve customer licensing issues related to product configuration, licensing, and deployment. • Coordinate with TAC and other technical teams when issues require specialized product expertise.
Numbers & Facts
| Location | San Jose, CA |
| Industry | Other/Not Classified |
| Salary | $50–$60 Per Hour |
| Company Size | 100 to 499 employees |
| Year Founded | 1998 |
| Website | www.eteaminc.com |
Description
Role name: Licensing Operations Lead
Work Location: San Jose, California (onsite)
JD:
Licensing Operations
• Licensing knowledge across company products and tools
• Support customers through their transition to Sovereign Critical Infrastructure (SCI).
• Serve as a front line support for customer licensing issues encountered during migration.
• Troubleshoot and resolve customer licensing issues related to product configuration, licensing, and deployment.
• Analyze technical information to identify licensing issues and determine appropriate resolution path.
• Coordinate with TAC and other technical teams when issues require specialized product expertise.
• Own customer Licensing issues through triage, resolution, and closure.
• Identify recurring issues and recommend improvements to the migration and customer experience.
Work Location: San Jose, California (onsite)
JD:
Licensing Operations
• Licensing knowledge across company products and tools
• Support customers through their transition to Sovereign Critical Infrastructure (SCI).
• Serve as a front line support for customer licensing issues encountered during migration.
• Troubleshoot and resolve customer licensing issues related to product configuration, licensing, and deployment.
• Analyze technical information to identify licensing issues and determine appropriate resolution path.
• Coordinate with TAC and other technical teams when issues require specialized product expertise.
• Own customer Licensing issues through triage, resolution, and closure.
• Identify recurring issues and recommend improvements to the migration and customer experience.
About Company
Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.