AS A CUSTOMER SUPPORT SPECIALIST (LPN): you will complete all referral customer service and coordination process and procedures in cooperation with the Billing Department, Authorizations and Verifications Department, and Home Health and Hospice Scheduling Department, in a timely, efficient, and effective manner. Establish and maintain positive relationships with customers and referral sources, responding to customer requests and concerns. Requires strong computer skills, attention to detail, and ability to multitask. In addition the incumbent will demonstrate flexibility, excellent telephone customer service, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors.
QUALIFICATIONS:
- Have a current PA Practical Nursing License (LPN)
- Have at least 6 months of relevant experience and/or training, or a combination of both
- Have general computer knowledge including Microsoft Office products
- Have excellent verbal and written communication skills
- Have exceptional interpersonal skills
- Have excellent phone etiquette
- Have ability to multitask
- Have ability to pass Criminal Background Check
- Have ability to meet physical requirements of position
- Be a team player
WHAT WE OFFER:
- Competitive Compensation based on experience
- Professional Development
- Supportive and Experienced Peers
BENEFITS:
- Medical, Dental, and Vision offered the first month after start date
- Generous Paid Time Off
- 403(b) retirement plan with company match
- Company Paid Short & Long Term disability coverage
- Company Paid and Voluntary Life Insurance
- Flex Spending Account
- 25% discount on all services at Penn Highlands Healthcare facilities
- PH Elk Cafeteria Discount
- Employee Assistance Program (EAP)
- Health & Wellness Programs