Licensed P&C Account Manager

Company Description Topco Insurance Agency Inc. is a direct appointed agency representing more than ten leading carriers, including Mercury, Liberty Mutual, Nationwide Hanover, Hartford, Travelers and Allied. The agency specializes in auto, home, commercial, workers’ compensation, life, and health insurance, providing a broad range of coverage options for individuals and businesses. Topco is committed to outstanding customer service and takes full responsibility for every policy issued, focusing on accuracy and client satisfaction. The team serves a diverse client base and is bilingual in English and Chinese, enabling effective communication with a wide range of customers.

Role Description This full-time, on-site Licensed P&C Account Manager role is based in Los Angeles, CA. The Account Manager will handle day-to-day client service activities, including responding to inquiries, processing policy changes, preparing quotes, and managing renewals for personal and commercial lines. The role involves reviewing coverage needs, explaining policy options, and ensuring timely and accurate documentation in agency management systems. The Account Manager will coordinate with carriers on underwriting issues, billing questions, and claims follow-up, while maintaining compliance with agency and regulatory standards. Building and maintaining strong client relationships, supporting cross-selling opportunities, and contributing to a collaborative office environment are key aspects of this position.

Qualifications

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• Valid Property & Casualty insurance license and experience managing personal and/or commercial lines accounts
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• Strong client service and relationship management skills, including clear communication and professional phone and email etiquette
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• Proficiency with insurance agency management systems (e.g., Hawksoft) , rating tools, and general office software (e.g., Microsoft Office)
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• Attention to detail and organizational skills for handling multiple accounts, documentation, and follow-up tasks
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• Ability to analyze coverage needs, interpret policy language, and present options in a clear, client-friendly manner
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• Problem-solving skills for addressing billing, coverage, and claims issues with clients and carriers
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• Fluency in both English and Mandarin is preferred.
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• Previous experience in an independent agency or carrier environment is preferred
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• High level of integrity, reliability, and commitment to regulatory and ethical standards in insurance practice
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