| Location | Reston, VA |
| Salary | $38,000–$65,000 Per Year |
Forbes Insurance Agency, Inc. is an established Allstate agency located in Reston, Virginia, proudly serving customers since 1999. We help individuals, families, and businesses protect what matters most through Auto, Home, Renters, Umbrella, Life, and Small Business insurance.
Build Relationships. Protect Customers. Find Opportunities.
We're looking for an experienced, licensed insurance professional to join our Reston team as an Inbound Sales & Retention Licensed Producer.
This role is ideal for someone who enjoys helping customers, building long-term relationships, reviewing insurance needs, and recognizing opportunities to provide additional protection.
You'll work primarily with our existing customer base and inbound customer activity, handling service needs while conducting policy reviews, identifying cross-sell opportunities, supporting customer retention, and assisting customers who call or visit our Reston office.
This is not a traditional customer service position.
While delivering an exceptional customer experience is a major part of the role, this is also a production-based position with monthly sales expectations. You'll be expected to identify opportunities, recommend appropriate coverage, ask for the business, and contribute to agency growth.
Compensation & Benefits
Base Salary: $38,000
Additional commission based on actual sales
Monthly bonus opportunities
Uncapped earning potential through sales performance
Existing-customer cross-sell opportunities
Inbound sales opportunities
Office walk-in sales opportunities
MondayFriday schedule no evenings or weekends
Hybrid work eligibility after successful completion of the 90-day introductory period
Health, Dental & Vision Insurance
401(k) Retirement Plan
Paid Time Off
Paid Sick Leave
Paid Holidays
Ongoing training and professional development
Your First 90 Days
Your first 90 days will be spent in person at our Reston office.
We believe working alongside the team during your introductory period provides the best opportunity to learn our systems, understand our customer service standards, become familiar with our existing book of business, and receive hands-on coaching and support.
During this period, you'll learn our processes for customer service, policy reviews, retention, cross-selling, documentation, and sales.
Following successful completion of the 90-day introductory period, employees who demonstrate consistent performance, reliability, accountability, and the ability to work independently may become eligible for a hybrid work schedule.
Where Your Sales Opportunities Come From
Unlike a traditional outbound sales position, your primary focus won't be working a high volume of purchased leads or warm lead transfers.
Your opportunities will come from the relationships and conversations happening within our agency every day, including:
Existing customers calling the agency
Proactive policy and coverage reviews
Cross-selling our existing customer base
Customers with only one policy through our agency
Customer retention conversations
Customers visiting our Reston office
Walk-in prospects looking for new insurance
Referrals from existing customers
New-business opportunities generated through inbound activity
Every customer interaction is an opportunity to provide great service, strengthen the relationship, and make sure the household has the protection it needs.
What Success Looks Like
Successful team members understand how to balance customer service, retention, and sales.
You'll be expected to:
Provide professional and friendly service on inbound customer calls
Conduct proactive policy and coverage reviews
Identify and pursue cross-sell opportunities
Help customers understand their current coverage and available options
Assist with retention conversations and customer concerns
Welcome and assist customers visiting our Reston office
Identify new-business opportunities from walk-in and inbound activity
Follow up consistently on identified sales opportunities
Confidently recommend additional products when appropriate
Ask for the business and close sales
Build long-term customer relationships
Maintain accurate documentation and follow underwriting requirements
Meet established monthly cross-sell and production goals
Contribute to overall agency retention and growth
Who We're Looking For
You'll likely enjoy this position if you:
Genuinely enjoy helping customers
Are comfortable talking with customers throughout the day
Enjoy building long-term relationships
Have a strong understanding of Property & Casualty insurance
Can recognize sales opportunities during everyday service conversations
Are comfortable recommending additional coverage and asking for the business
Prefer relationship-based selling over high-volume prospecting
Are motivated by goals, commissions, and bonus opportunities
Are organized and able to manage multiple customer needs
Take ownership of your work and results
Are dependable, professional, and accountable
Are coachable and open to continued development
Can work effectively and independently in a hybrid environment after training
If you're looking for a role where you can help customers, build relationships, earn additional income through sales, and contribute directly to the growth of an established agency, we'd love to meet you.
Salary Range: $38000.00 - $65000.00 per year
Annual Base Salary + Commission + Bonus Opportunities
Hands on Training
Mon-Fri Schedule
Paid Time Off (PTO)
Continuing Education Opportunities
$38,000 Base Salary
Additional Sales Commission
Monthly Bonus Opportunity
Health, Dental & Vision Plan
Hybrid Eligibility after 90 Days
Paid Holidays
Paid Sick Leave
Retirement Plan
Responsibilities
Handle inbound customer service calls and assist with policy-related needs.
Conduct proactive policy and coverage reviews with existing customers.
Identify and pursue cross-selling opportunities within the agency's existing book of business.
Assist customers with Auto, Home, Renters, Umbrella, Landlords, Motorcycles, Boats, and other available insurance products.
Welcome and assist customers and prospects visiting our Reston office.
Quote and sell new business generated through walk-in and inbound opportunities.
Support customer retention by identifying concerns and helping customers understand available coverage options.
Follow up on sales opportunities identified through customer interactions and policy reviews.
Build long-term customer relationships while providing an exceptional client experience.
Maintain accurate documentation and underwriting compliance.
Meet established monthly cross-sell and production goals.
Contribute to overall agency retention, customer satisfaction, and growth.
Active Property & Casualty license is required
Prior insurance agency experience preferred
Strong customer service and communication skills
Comfortable with cross-selling and sales expectations
Strong organization and multitasking skills
Goal-oriented and self-motivated
High level of professionalism and accountability
Ability to work independently after training
Proficient with Microsoft Office and comfortable learning agency management systems
Spanish fluency is a plus