| Location | Escondido, CA, 92027, US |
Established, top-performing Farmers Insurance agency in Escondido is seeking a licensed, Remote Insurance Customer Service Representative to support our existing book of business. This role is service-first and focused on client retention, policy servicing, and identifying appropriate cross-sell opportunities when they naturally arise.
This is a stable, full-time W-2 position with a consistent MondayFriday schedule, no weekends, and a professional in-office environment. Spanish fluency is required. Prior experience in a captive insurance agency such as Farmers, State Farm, Allstate, or AAA is strongly preferred.
Salary Range: $26.00 per hour
Hourly Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Commision Opportunities on Cross-Sell Business
Profit Sharing 401(k) retirement plan
No Weekends
Stable, long-term position in a well-established agency
Work from Home
Responsibilities
Provide high-quality customer service to existing policyholders
Handle policy changes, billing questions, renewals, and coverage inquiries
Communicate clearly and professionally with clients in English and Spanish
Identify and recommend additional coverage when appropriate and in the clients best interest
Support policy retention through proactive follow-up and relationship management
Accurately document all client interactions and policy updates
Collaborate with the team to meet service standards and agency goals