Licensed Insurance Customer Service Representative

At the Mike Rogala Agency with COUNTRY Financial, we believe that insurance is about more than just policiesit is about people. Located in the heart of Frankfort, Illinois, our agency is a place where neighbors help neighbors protect what matters most. We are looking for a dedicated and friendly Licensed Insurance Customer Service Representative to join our close-knit team. When you walk through our doors, you will find a workspace built on support, encouragement, and a genuine desire to see our clients succeed. You wont just be answering phones or filing paperwork; you will be the helpful face and voice our clients rely on when they have questions or need a hand. We take pride in our ability to listen, understand, and provide meaningful solutions that bring our clients true peace of mind. If you enjoy building relationships, thrive in a positive environment, and want to make a tangible difference in our local community, we would be thrilled to meet you and explore how we can grow together.

Salary Range: $2000.00 - $3000.00 per month

Monthly Base Salary Based on Experience

Flexible Schedule

Career Growth Opportunities

Mon-Fri Schedule

Paid Time Off (PTO)

Work from Home

Hands on Training

Parental Leave

Responsibilities

• Respond to client inquiries with warmth, ensuring every person feels heard and supported.
• Process policy endorsements and address billing questions to keep our clients' lives running smoothly.
• Collaborate with the agent to identify new protection opportunities that provide true value to our existing clients.
• Document client interactions accurately within our internal systems to maintain a seamless service history.
• Assist in organizing local agency events that celebrate our connections within the Frankfort community.
• Resolve service concerns promptly, turning potential frustrations into positive experiences.

• Active Illinois Property and Casualty insurance license.
• Active Illinois Life and Health insurance license.
• Strong command of Microsoft Office Suite and agency management software.
• Clear and friendly verbal communication skills.
• Attention to detail when processing policy changes and documentation.