Licensed Insurance Customer Service Representative

A Client-Focused Insurance Role Where Your Experience Is Valued

At Bucher Family Insurance, we dont believe in high-volume, transactional service roles. We are a locally owned, family-run insurance agency, and our team works with clients through long-term, relationship-based service.

This role is designed for someone who enjoys working with existing clients, delivering excellent service, and uncovering sales opportunities within an established book of business. Youll handle inbound client calls and assist walk-in clients during in-office days, all while identifying coverage gaps, recommending additional products, and generating referrals through meaningful, consultative conversations.

This is a full-time, hybrid position, with 23 days in the office and the remaining days working remotely.

Why Youll Love Working Here

• Stable, Competitive Pay Base salary plus commission and bonus opportunities
• Established Book of Business Focus on current clients and relationship-building
• Supportive Team Environment Youre trusted, valued, and supported
• Clear Growth Path Skill development and long-term career opportunities
• Work That Matters You help protect local families every day

Salary Range: $50000.00 - $60000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Evenings Off

Paid Family Leave

Paid Holidays

Continuous Growth and Learning Envoirnment

Dental Insurance

Health Insurance

Life Insurance

Vision Insurance

Clear service metrics and expectations

Annual Wellness Screenings for Employees

Hands on Training

Hybrid Schedule Available

Responsibilities

• Manage a personal lines book of established clients, handling inbound service needs, renewals, and coverage reviews.
• Identify coverage gaps and recommend additional products through consultative conversations.
• Drive growth within the existing book through account rounding, cross-selling, and referral generation.
• Meet individual service and sales activity goals.
• Stay current on industry changes and product updates.

Who Thrives Here?

• Someone who loves helping people and solving problems
• A detail-oriented, organized professional
• A strong communicator (verbal and written)
• A team player who enjoys a positive, collaborative work environment

• P&C Insurance License Required
• Allstate experience preferred (one year ideal); candidates with other personal lines insurance experience encouraged to apply
• Prior experience servicing an established personal lines book required.
• Ability to work a Full-time position; hybrid (23 days in-office) or fully in-office (your choice).