Licensed Insurance Customer Service Rep

Are you passionate about helping people and making a real difference in their lives? Come join the Karen Yelder-Beard Insurance Agency team in Rochester Hills, Michigan! We're not just an insurance agency; we're a dedicated group focused on providing exceptional service and building lasting relationships with our community. We believe in a supportive and positive work environment where your contributions are valued and your growth is encouraged. As a Licensed Insurance Customer Service Representative, you'll be the friendly voice and helpful hand for our clients, guiding them through their insurance needs, answering their questions, and ensuring they feel secure and well-cared for. If you have a valid Michigan P&C license, a knack for problem-solving, and a warm, inviting personality, wed love to welcome you aboard and show you what makes our agency special.

Salary Range: $22.00 per hour

Hourly Base Salary + Commission + Bonus Opportunities

Hands on Training

Mon-Fri Schedule

Evenings Off

Paid Time Off (PTO)

Paid Continuing Education

Bonus Opportunities

Weekends Off

Holidays Off

Flexible Schedule

Ongoing Training Seminars

Career Growth Opportunities

Retirement Plan

401K

Team Meetings

Monthly Commission Opportunities

Monthly Bonus Opportuinities

Collaborative Environment

Community Involvment

Business Casual Attire

Full Time-Paid Holidays

Tiers Commission Structure

Responsibilities

• Respond to customer inquiries via phone, email, and in person, providing accurate and timely information.
• Assist clients with policy changes, endorsements, and billing questions.
• Process new insurance applications and renewals efficiently.
• Handle customer complaints with empathy and work towards satisfactory resolutions.
• Maintain policy files and customer records accurately in the agency management system.
• Collaborate with agents to support client needs and retention efforts.
• Educate clients on policy coverages and options.

• Valid Michigan Property & Casualty Insurance License required.
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Excellent Communication/interpersonal skills.
• Professional phone etiquette.
• Great Customer Service Skills.