Licensed Insurance Customer Service Rep - Retention

When a customer calls to cancel, gets hit with a rate increase, or is shopping around, you're the one who listens, reviews their coverage, finds the discounts and options that make sense, and gives them a reason to stay. Day One Insurance Group is led by Sharie Withers, an Allstate Elite agent in the top 4% nationally and a consistent award winner throughout her 15 years with Allstate.

Benefits:

• Bonus based on performance
• Health insurance
• Paid time off
• Training & development

Day One Insurance Group, an Allstate Elite Agency

You're the person customers talk to before they leave.
When a customer calls to cancel, gets hit with a rate increase, or is shopping around, you're the one who listens, reviews their coverage, finds the discounts and options that make sense, and gives them a reason to stay. If you take pride in turning a frustrated caller into a loyal customer, this job was built for you.

No sales quota. Not even a small one.
At many Allstate agencies, even the service team carries a sales quota. Ours doesn't. You're measured on customers kept, not policies sold.

What your day looks like

• Taking cancellation and rate-increase calls and working to keep the policy
• Reviewing coverage and discounts to find a better fit within Allstate
• Following up on pending cancellations and lapses before it's too late
• Being calm, patient, and clear with customers who are upset

This is a service role, not a sales role. If you'd rather chase new business, our Licensed Insurance Sales Agent posting is a better fit.

Why join us
Day One Insurance Group is led by Sharie Withers, an Allstate Elite agent in the top 4% nationally and a consistent award winner throughout her 15 years with Allstate. We're licensed in and serve all of Texas, Arkansas, and Oklahoma.

Compensation

• $22/hour with 3+ years of Allstate experience; exceptional candidates with less experience considered at $20/hour
• Retention bonuses when retention improves

Benefits

• Paid time off and paid holidays
• Health insurance after 90 days, with 50% of the employee's cost paid

Schedule
Monday–Friday, 9:00–5:30, in our Tyler office.

Requirements

• Active P&C license
• Allstate agency experience, 3+ years preferred
• Exceptional communication skills: calm, persuasive, and confident with frustrated customers
• Able to work in our Tyler office

Occasional cross-sell opportunities pay 10% commission, uncapped.

You'll be employed by Sharie Withers Agency, LLC, doing business as Day One Insurance Group, an independently owned Allstate agency.

The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.