Licensed Customer Service Professional

This role is essential in ensuring a high level of service for our clients by handling inbound calls, assisting with policy changes, and providing billing support. At the Ryan Deasy Allstate Agency, we are committed to providing exceptional service to our clients and a supportive environment for our team members.

Position Overview


The Ryan Deasy Allstate Agency is seeking a licensed Customer Service Specialist to join our growing team on a part-time basis. This role is essential in ensuring a high level of service for our clients by handling inbound calls, assisting with policy changes, and providing billing support.


Key Responsibilities

• Answer and manage incoming client phone calls in a professional and friendly manner
  
  
• Assist clients with endorsements and policy changes on auto, home, and other lines of insurance
  
  
• Provide clear explanations of billing statements, payments, and account balances
  
  
• Process customer requests accurately and in a timely fashion
  
  
• Ensure compliance with state and Allstate guidelines in all client interactions
  
  
• Support the agency team with administrative and service-related tasks as needed
  
  

Qualifications

• Active Pennsylvania Property & Casualty License (required)
  
  
• Prior experience in insurance customer service or related field preferred
  
  
• Strong communication and problem-solving skills
  
  
• Ability to work independently and manage multiple tasks
  
  
• Proficient with basic computer systems and agency management software (training provided)
  
  

Schedule & Compensation

• Part-Time Position (Looking for help 2 days/week)
  
  
• Competitive hourly pay, with opportunity for growth within the agency
  
  

Why Join Us?


At the Ryan Deasy Allstate Agency, we are committed to providing exceptional service to our clients and a supportive environment for our team members. This role is perfect for someone who is licensed, detail-oriented, and enjoys helping people while maintaining a flexible part-time schedule.

This is a remote position.

The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.