Identifies, enrolls, and tracks patients enrolled in the substance use collaborative care program, per department protocols and policies; identifies patients with a diagnosis of major depressive disorder who have not demonstrated improvement in their PHQ-9 scores and works to enroll them in the Collaborative Care program; provides assessments in real time, while the patient is in the office, seeing the primary care provider or psychiatrist as appropriate; and screens for substance use disorders and refers to appropriate agencies as appropriate. Maintains updated and accurate caseload based upon the volume of patients; verifies patient's statements, completes evaluations and review sheets, sets up records and files; establishes plans for patients in self-sufficiency goals for the Providers on-going consultation on cases in real time; providing supportive services and establishing solutions for participation barriers; and possesses knowledge of basic human behavior with a working knowledge of practices of public service organizations.