Library Technical Assistant
Salary
$61,946.00 - $68,299.00 Annually
Location
City of Norwalk - Norwalk Public Library, CT
Job Type
Full-Time
Job Number
3037-01/02-2026
Department
Library
Opening Date
11/12/2026
Closing Date
11/17/2026 11:59 PM Eastern
FLSA
Non-Exempt
Bargaining Unit
NMEA
Description of Work
Position Definition:
Performs technical and library support work involving computer systems, library equipment, automated services, materials processing, and public assistance. Provides basic technology support to staff and patrons, maintains related records and inventories, and assists with routine library operations, collections, and public service activities.
General Duties:
- Assists with ordering, receiving, cataloging, processing, and organizing library materials in various formats.
- Maintains bibliographic, financial, invoice, inventory, equipment, and software records.
- Enters, updates, and removes information in library databases and automated systems.
- Assists with collection development, inventory, weeding, displays, and assigned collection areas.
- Provides routine reference, circulation, directional, and technical assistance to patrons in person and by telephone.
- Processes requests for library materials, including interlibrary loans.
- Serves at public service desks and assists patrons with computers, equipment, software, and electronic resources.
- Installs, maintains, troubleshoots, and performs minor repairs on library computers and related equipment under appropriate supervision.
- Responds to staff help desk requests and maintains records of technical support activities.
- May assist with training part-time or clerical staff.
- Prepares reports, statistics, instructions, and informational materials as assigned.
- Assists with library programs, displays, outreach services, and delivery of materials to community facilities.
- Reports completed work to the supervisor and performs related duties as required.
Supervised By: Receives general supervision from the designated supervisor.
Required Knowledge, Skills and Abilities
- Knowledge of basic library procedures, services, materials, and automated systems.
- Knowledge of standard office practices, recordkeeping, inventory control, and basic financial procedures.
- Knowledge of computer hardware, software, peripherals, and basic troubleshooting techniques.
- Ability to use library databases, cataloging systems, electronic resources, and standard office software.
- Ability to organize, process, catalog, and maintain library materials and records accurately.
- Ability to provide courteous and effective assistance to patrons and staff.
- Ability to explain library policies, procedures, equipment, and services clearly.
- Ability to troubleshoot routine computer, software, and equipment problems.
- Ability to prepare reports, maintain logs, compile statistics, and follow written and verbal instructions.
- Ability to prioritize assignments, work independently, and contribute effectively as part of a team.
- Ability to train, direct, or assist part-time and clerical staff when assigned.
- Ability to communicate effectively, both orally and in writing.
Minimum Qualifications
- Graduation from high school or GED
- Familiarity with various software and technical tools preferred
- 2-year degree in relevant coursework is preferred
Special Licenses/Certifications AND/OR Supplemental Information
License or Certificate: Not applicable.
Note: The above is illustrative of tasks and responsibilities. It is not meant to be all-inclusive of every task or responsibility.
NMEA Grade 10
The City of Norwalk is an Affirmative Action/Equal Opportunity Employeer
The City of Norwalk provides an outstanding benefits package including a Managed Health Care Program, Participation in 401A Retirement Account, Life Insurance, Dental Coverage, Deferred Compensation Plan, Vacation, Holiday and Sick Time.
For a more detailed overview of our management benefit package go to:
View Our Benefits
Employer City of Norwalk
Address 125 East Avenue
P.O Box 5125
Norwalk, Connecticut, 06851-5125
Phone 203-854-3200
Website http://agency.governmentjobs.com/norwalk/default.cfm