Library - Substitute Circulation Support Staff

Library - Substitute Circulation Support Staff

Salary

$16.54 Hourly

Location

Central Library, 201 East Market Street, Charlottesville (22902), VA

Job Type

Substitute

Job Number

260900005

Department

Jefferson-Madison Regional Library

Division

Branch Operations

Opening Date

09/29/2026

Closing Date

10/23/2026 5:00 PM Eastern

Bargaining Unit

N/A

• Description
• Benefits
• Questions

General Summary

The hiring amount is $16.54 an hour for this position. This is a substitute position, on an as-needed basis to maintain staff coverage during library hours and does not qualify for benefits.

This Substitute Support Staff position is responsible work at the Jefferson-Madison Regional Library (JMRL) Circulation Desk, under the general supervision of the Circulation Manager or Circulation Support Supervisor, depending on assigned branch.

To learn more about Jefferson-Madison Regional Library, please visit https://jmrl.org/

Essential Responsibilities and Duties

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions. The essential functions of the job are not limited to those listed in the job description. The JMRL retains the discretion to add to or change the duties of the position at any time.

Duties may vary based on assigned branch:

• Provides all library circulation services, including checking circulating materials in and out and assessing materials for damage or missing parts.
• Explains and enforces library policies and procedures.
• Registers patrons for library cards.
• Handles patron inquiries, both in person and on the telephone.
• Processes holds for pick up in branch or for other service locations.
• Sorts, shelves, and shifts library materials.
• May assist patrons with other routine library services such as faxing, printing, copying and computer needs.
• Collects library fines and fees for damaged items, replacement costs and overdue items. Maintains and balances cash register, counts drawer at closing and resets register at opening.
• Follows library procedures for opening, operating, and closing library branch.
• May assume responsibility for department/library in absence of supervisor/manager.
• Checks in magazines and newspapers and ensures they are in correct place in library.
• May be asked to process interlibrary loans; research patron requests, contact potential lending libraries, and process incoming and return loans.
• Flexible schedule including days, evenings, and weekends.
• Responsible for appropriate use and maintenance of JMRL equipment, tools, and other resources, including work time.
• Regular and reliable attendance.

Other Duties:

• Performs additional duties to support operational requirements as apparent or assigned.

Education, Experience and Skills

Minimum Qualifications: Candidates may qualify by demonstrating the required knowledge and skills outlined for the job through experience(s) other than formal education.

• High School or GED and previous experience working in a public customer service environment and working with Windows.

OR

• Previous experience working in a public customer service environment and working with Windows.

OR

• An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.

Certifications/Licenses/Other Requirements:

• Required to successfully pass a pre-employment background check.
• Requires a flexible schedule including days, evenings, and weekends.

KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS:

Job Knowledge:

• Knowledge and ability to apply, explain and enforce library policies and procedures.
• Knowledge of computer hardware.
• Knowledge of Dewey Decimal system.

Reading:

• Intermediate: ability to read and understand written materials such as newspapers, magazines, journals, multi-step instruction manuals, and reference materials.

Writing:

• Basic: ability to write simple letters, paragraphs and sentences containing subject, verb, and object, and/or series of numbers, names, and addresses.

Math:

• Basic: Ability to perform the four basic arithmetic operations (addition, subtraction, multiplication, division). Ability to perform functions associated with the receipt of funds, including record keeping and preparing money for deposit.

Communication Skills:

• Routine: Examples include regular and routine interaction involving providing or exchanging information.

Independence and Decision-Making:

• Requires General Direction: normally performs the job by following general instructions or established standard operating procedures and/or policies. There is some discretion when making decisions among a few easily identifiable choices of the appropriate procedure or policy to apply to duties. Performance is reviewed frequently.

Technical Skills:

• Basic: uses standard technical skills appropriate to the assigned and apparent job responsibilities.

Fiscal Responsibilities:

• Receives and disburses funds and prepares money for deposit.

Supervisory Responsibilities:

• No responsibility for direction or supervision of others.

Other Characteristics:

• Strong public service orientation.
• Performs tedious or exacting work.
• Constant interruptions and requests for service.
• May require dealing with angry, frustrated and/or upset individuals.
• Frequent change of tasks.
• Working closely with other as part of a team.
• Requires a flexible schedule including days, evenings, and weekends.

Physical Conditions & Additional Information

Physical Demands:

• Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Work requires pushing/pulling, standing for extended periods, stooping, bending, and carrying.
• Must be able to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Ability to observe details at close range (within a few feet of the observer).

Machines, Tools, Equipment, Software and Hardware:

• Typically requires use of standard office equipment and telephone, and related software and hardware; book trucks and carts, and any other equipment as appropriate or as assigned.

Work Environment:

• Work is performed in office environment where there may be exposure to computer screen for extended periods of time, monitor glare and dust.
• The noise level in the work environment is usually quiet.

The City of Charlottesville is an Equal Opportunity Employer and supports workforce diversity at all levels of the organization. The City prohibits discrimination on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by federal, state or local laws. The City is dedicated to this with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

Requests for reasonable accommodation by individuals with disabilities may be requested by contacting Human Resources at (434) 970-3490 or hr@charlottesville.gov.

The City of Charlottesville conducts job related background checks, reference checks, and pre-employment drug tests, in accordance with federal, state, and local law, of applicants who reach the final stages of the employment selection process. The City's policy has not changed because of the decriminalization of marijuana in the Commonwealth of Virginia. Marijuana remains an illegal drug under federal law, and it continues to be a violation of the US Department of Transportation regulations and the City's policy prohibiting employees from testing positive for marijuana.

SUMMARY OF EMPLOYEE BENEFITS

Updated February 9, 2026

Benefits cited represent those for regular 40-hour employees and may differ for Management Level, Part-Time, and/or Library positions. Long-term temporary employees are eligible for all benefits except retirement. Interns, temporary, seasonal, substitute, and relief employees are not eligible for benefits.

1. LEAVE:

Vacation: Need some time off? Use it, you earned it:

Years Worked

0 - <3

3 - <5

5 - <10

10 - <15

15 - <20

20 - <25

25+

Hours Accrued Biweekly

3.09

3.85

4.62

5.4

6.16

6.93

7.7

Sick: Under the weather? Earn 4.62 hours biweekly, approximately 120 hours a year, with no limit on accumulation to be used to care for yourself and qualifying family members.

Holidays: Enjoy 13 paid holidays per year. Including 1 Floating Holiday, which must be taken during the Fiscal Year (July 1 - June 30):

OBSERVED CITY HOLIDAYS

New Years Day

Dr. Martin Luther King Day

Presidents' Day

Liberation & Freedom Day

Memorial Day

Juneteenth Day

Independence Day

Labor Day

Veterans Day

Thanksgiving Day

Friday after Thanksgiving

Christmas Eve

Christmas Day

1 Floating Holiday

Volunteer Leave: Paid leave for participating in an authorized event as a volunteer, subject to Section 9-3, Code of Ethics & Conflicts of Interest. Regular full-time employees receive up to 8 hours and all regular part-time employees are eligible to receive pro-rated leave each available each calendar year.

2. INSURANCE:

Aetna Medical Plans: Coverage is effective on the first of the month following date of hire.

• Choose from two options:

• Select HMO with City-funded HRA ($0 premium for employee-only coverage)

• Choice POS ($13.02 biweekly premium for employee-only coverage)

• Prescription Card: ($10 generic, $30 lower cost name brand,$55 higher cost name brand, 20% up to $150 for specialty drugs)

• Mail Order Maintenance Prescription Drug Program ($20 generic, $60lower cost name brand, $110 higher cost brand) not available for specialty drugs)

Delta Dental Plan:

• Diagnostic and Preventative-100% of allowable charge; Basic Dental Care-80%; Major Dental Care- 50%
• Primary - $50 deductible, 80/20; Prosthetic and Complex Restorative -$50, 50/50
• $1,500 Annual benefit maximum
• $1,000 Orthodontic benefit (children to age 19)

MetLife Vision Plan: (Optional)

• $2.50 premium paid bi-weekly for employee-only coverage. Dependent care coverage also available.
• Eye health exam, dilatation, prescription and refraction of glasses covered after $10 co-pay
• $130 allowance for frames, after co-pay, plus additional discounts where accepted.

Life Insurance: In the event of your death, your beneficiary will receive twice your annual salary. Supplementary policies for you and your dependents are available.

Long-Term Disability: Upon approval for along-term illness or injury, you can receive up to 60% of your earnings after a 90-day wait period.

Voluntary Benefits: Accident, Critical Illness, Hospital Indemnity insurance; Short-Term Disability; Identity Theft Protection

3. RETIREMENT:

Pension:

• Choose from two (2) options:

• A Defined Benefit Pension plan pays a monthly benefit in retirement using a defined formula based on the employee's earnings history, tenure of service, and age. Our plan has a 5-year vesting period and an employee contribution of 5% of salary.

• A Defined Contribution 401a plan in which fixed contributions are paid into an individual's account by the employer, the contributions are invested, returns (positive or negative) are credited to the account, and the account balance is used to provide retirement benefits. The vesting schedule for our 401a plan is 33% after one year of service, 67% after two years of service, and 100% vesting after three years of service. There is no required contribution from salary. (Note: the Defined Contribution retirement plan is the only plan available for Library employees).

Supplement: Deferred Compensation 457 available for you to invest your own money for additional retirement savings.

4. VOLUNTARY:

Wellness:

• Gym Membership Reimbursement Program (up to $34.00 per month)

• Bicycle Commuter Program: Reimbursement up to $20 per month for reasonable bicycle commuting expenses

• Online wellness resources and Lunch-and-Learn Sessions

Employee Assistance Program:

• A variety of confidential, personal professional services for you and your family available 24 hours a day.

Tuition Reimbursement:

• Up to $1,500 for job-related certificates, trade programs, undergraduate coursework or up to $3,000 for graduate level courses per fiscal year for career-related courses.

Flexible Spending Accounts:

• Expense accounts available for healthcare, dependent care and parking/mass transit.

01

Do you have a High School Diploma or GED and Previous experience working in a customer service environment?

• Yes; I have a High School Diploma and customer service experience.
• Yes; I have a GED and previous experience working in customer service.
• I have an equivalent combination of education and experience that my be considered in lieu of the specific requirements listed above.
• None of the above.

02

How much work experience do you have performing customer service duties that involved direct interaction with the public (e.g., reception, assisting clients, responding to inquiries, providing information, or supporting office operations)?

• No experience.
• Less than one (1) year of experience.
• One (1) to less than three (3) years of experience.
• Three (3) years or greater.

03

Do you have experience working Microsoft Windows?

• Yes.
• No; however, I have experience with other computer software similar to Microsoft Windows.
• No.

04

To be considered, qualifying education and experience, including City of Charlottesville employment, must be clearly documented in the education, work history, and additional information sections of the employment application. Resumes can be attached but should not be used as a substitute for the required information on the application. I understand that an attached resume may not be accepted in place of a completed employment application and that my qualifications should be stated on the employment application itself.

• Yes
• No

05

I certify that the information above is true and correct, and I certify that it can be verified with reference to the information in my basic application. I understand that my application may be rejected if the responses to supplemental questions do not match my basic application.

• Yes
• No

Required Question

Employer City of Charlottesville

Address P. O. Box 911

605 East Main Street

Charlottesville, Virginia, 22902

Phone (434) 970-3490

Website http://www.charlottesville.gov/jobs