Library Services Technician

Job Description Summary

Organization's Summary Statement:

The Frederick Douglass Library at the University of Maryland Eastern Shore invites applicants to apply for a full-time, non-exempt position with full benefits. This is a daytime position (8:00 - 5:00) with rotating Saturdays.

Salary Range: $44,053 - $49,000

Benefits: The University of Maryland Eastern Shore, as a University System of Maryland institution and a Maryland State agency, provides a comprehensive benefits package to all regular faculty and

staff. The Office of Employee Benefits provides consultative services and assistance with benefits planning, enrollment, and changes. Eligible employees may participate in a variety of benefit plans including:

• Health insurance, including multiple medical plan options for employees

and dependents offered through the State of Maryland Employee Benefits

Division.

• Prescription drug, dental, and flexible spending accounts, and vision

coverage.

• Retirement plans: mandatory enrollment in a state pension system or an

Optional Retirement Plan with Fidelity or TIAA, Supplemental Retirement

Accounts (TIAA, Fidelity, or MSRP-Nationwide) with $600 annual state

match, Life Insurance (state sponsored MetLife, USM

sponsored MetLife Plan, life insurance and long-term disability insurance).

• Tuition remission benefits for eligible employees and, subject to USM

policies, spouses and dependents at University System of Maryland

institutions.

• Non-exempt positions start at 11 days annual per year, sick leave 15 days

per year, personal leave 3 days per year). Overtime, shift-differential and on-

call pay and paid holidays.

• Employee wellness and support resources and access to the State of

Maryland wellness programs.

Responsibilities: Under general supervision, performs assigned tasks within one or more library functional areas.

• Utilizes library software as systems to retrieve and enter data.
• Performs assigned staff functions within the library management system.
• Uses designated library systems, tools, standards, and processes to create,

describe, and organize a variety of library information resources.

• Provides customers with information and guidance in finding and retrieving

library information resources.

• Charges and renews books and other materials for customers using the

library management system.

• Performs basic troubleshooting of technical problems and resolves or

refers problems to others as appropriate.

• Receives and resolves customer complaints or makes referrals as

necessary.

• Applies knowledge of library collections and other accessible resources to

fulfill customer needs.

• Answers inquiries regarding basic policies relate to access and use of

library collections and services.

• Maintains local physical collections to include sorting and shelving

materials, preparing materials for shipping and receiving processes for

library materials.

• Performs other duties as assigned.

Physical Demands:

• Manual dexterity, physical mobility, and some physical strength/stamina.
• May require extended periods of standing, bending, stooping, sitting at

desk.

• May require lifting.
• Requires communication with a variety of constituents externally and

internally.

• Requires operation of a variety of office equipment.

Minimum Qualifications

EDUCATION: High School Diploma or GED.

EXPERIENCE: Two years of experience directly related to the primary duties of the position.

OTHER:

REQUIRED KNOWLEDGE/SKILLS/ABILITIES:

Working knowledge of the nature and function of libraries and terminology; of library services, practices and procedures, and quality customer service and teamwork. Skill in alphabetic and numeric filing; proficiency and adaptability in using common computing, productivity, and information discovery tools, and library software to input and retrieve information. Ability to effectively communicate orally and in writing; to establish and maintain effective working relationships with customers and staff; to work independently and exercise initiative in applying rules, procedures and instructions; skill in basic problem solving; ability to learn new and emerging library methods and skills; ability to learn and apply library policies and practices related to access and use of information resources; ability to perform minor troubleshooting on technology devices and software; ability to lift, transport, sort, and shelve library materials.

OTHER:

Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

CONDITIONS OF EMPLOYMENT:

N/A

Additional Job Details

Required Application Materials: Qualified applicants should submit a cover letter, resume, and a list of names of three current professional references (current or past supervisor) including e-mail address, and telephone number (current supervisor will not be contacted without the candidate's prior consent). All applicants must apply using the new online application system. Please visit https://umd.wd1.myworkdayjobs.com/UMES to apply. The successful candidate must be able to show acceptable documentation establishing the right to accept employment in the United States of America without employer sponsorship.

Best Consideration Date: N/A

Posting Close Date: N/A

Open Until Filled: Yes

Department

UMES-LBSC-Library Sciences

Worker Sub-Type

Staff Regular

Salary Range

$44,053 - $52,000

EEO Statement

UMES is an EEO/AA employer and will not discriminate against any employee or applicant because of race, age, sex, color, sexual orientation, religion, national origin, marital status, genetic information, or political affiliation. Minorities, women, veterans, and persons with disabilities are encouraged to apply. The successful candidate must be able to show acceptable documentation establishing the right to accept employment in the United States of America without employer sponsorship.

Diversity Statement

The University of Maryland Eastern Shore (UMES) is an equal access, equal opportunity institution fully committed to diversity in education and employment. All students, employees, and the campus community at UMES are valued, respected, and have the opportunity to receive an equitable experience in an inclusive, welcoming environment of openness and appreciation.

Title IX Statement

It is the policy of the University of Maryland Eastern Shore (UMES) to comply with Title IX of the Education Amendments of 1972, which prohibits discrimination (including sexual harassment and sexual violence) based on sex in the University's educational programs and activities. Title IX also prohibits retaliation for asserting or otherwise participating in claims of sex discriminations or harassment.