CHARACTERISTIC DUTIESProvidescustomers with reference technology and circulation assistance in-persononline via chat phone and email including locating library informationresources materials and services negotiating overdue accounts and answeringbilling and collections questions and troubleshooting software computerslaptops projectors and other emerging technology. Directs the work of studentemployees who assist with this work and liaises with the departments resourcesharing and technology leads.Supportsefforts to create an environment conducive for study meetings andcollaboration e.g. academic and scholarly endeavors by enforcing compliancewith the Libraries Code of Conduct policies and through application of otherpertinent Libraries and University policies and procedures.Acts asa liaison with University Police Department regarding reporting criminalactivity or emergency situations Campus and Library Facilities regarding building problems Library Systems regarding library equipment problemsand as needed Risk Management regarding reporting incidents during eveningand weekend hours.Keepsinformed of departmental regulations policies and procedures.Supportsbuilding closing procedures for the Main Library and Weaver Science &Engineering Library.As needed conducts building walks at Main Library and Weaver Science &Engineering Library to ensure compliance with appropriate user access collect data on building occupancy and document building maintenanceissues.Responsible for accurately searchingincoming Interlibrary Loan requests facilitating customer access to materialsowned and not owned by the University of Arizona Libraries. UtilizesAlma Rapido and ILLiad interlibrary loan and document delivery managementsoftware the UA Library Primo VE discovery interface anda variety of UA online databases e.g. FirstSearch ProQuest IEEE XploreScienceDirect.Oversees department-wide service deskschedule for Main Library and Weaver Science & Engineering Library. Assignsweekly desk shifts to staff based on identified desk hour contributions andstaff availability.Assists with monitoring email reference queue answering and triaging questions.Collaborates withthe Training Coordinator to support training goals including providing feedbackon trainee progress.Monitors email billing queue answering and triaging questions.Supports equipment lending services lead specifically forinventory storage and security control initial response to routine problems and damage assessment.Supports the ongoing collection management and analysis ofdepartmental and library use and needs assessment data including data requiredfor decision-making in support of departmental and library projects strategicplanning and continual service improvement.Facilitatesmeetings and makes presentations as needed.The UALibraries support the UAs strategic initiatives designed to create a welcomingenvironment for all faculty staff and students. The candidate is expected to support relatedstrategic efforts in the department and Libraries.Other duties as assigned.KNOWLEDGE SKILLS AND ABILITIESExcellent customer serviceskills including the ability to collaborate with peers to meet customersneeds and ensure customer satisfaction.Evidence of the use of good judgment andsolid analytical and problem-solving skills including the ability to thinkholistically and respond to user needs by carefully analyzing information insupport of continual service improvement.Ability to understand andapply policies and procedures including the ability to resolve situationsusing conflict resolution skills in the enforcement of policies.Ability to exercise excellent initiative organization and timemanagement skills.Abilityto handle difficult customer interactions.Knowledgeof computerdigital fluency hardwaresoftware and ability to learn how to usenew software and technology.Knowledgeof library reference resources e.g. library catalog indexes search enginesprint resources etc. and their appropriate use including understanding thedifference between primary and secondary resources.Skillin interviewing customers regarding reference service and sources to betterunderstand customer needs.Abilityto perform duties independently under general supervision.Excellentinterpersonal and communication skills both written and verbal.Abilityto maintain appropriate security and confidentiality of information created orencountered in the performance of assigned duties.Excellentobservation skills and a high level of attention to detail.Ability to work in a highly collaborative environment one that valuesand leverages the benefits of a variety of perspectives.Positive attitude and strong demonstration of UA Libraries Values.This job posting reflects thegeneral nature and level of work expected of the selected candidates. It isnot intended to be an exhaustive list of all duties and responsibilities. Theinstitution reserves the right to amend or update this description asorganizational priorities and institutional needs evolve.