Library Services Associate, Access & Information Services

Ask Us/Service Site; Customer Service; Library Closing

• Provides customers with reference, technology and circulation assistance (in-person, online via chat, phone and email), including locating library information, resources, materials and services; negotiating overdue accounts and answering billing and collections questions; and troubleshooting software, computers, laptops, projectors and other emerging technology; directs the work of student employees who assist with this work; and liaises with the department's resource sharing and technology leads.
• Supports efforts to create an environment conducive for study, meetings, and collaboration (i.e., academic and scholarly endeavors) by enforcing compliance with the Libraries Code of Conduct policies and applying other pertinent Libraries and University policies and procedures
• Supports building closing procedures for the Main and Weaver Science and Engineering Libraries.

Billing and Technology Support

• Monitors email billing queue answering and triages questions.
• Supports equipment lending services lead, specifically for inventory, storage, and security control; initial response to routine problems; damage assessment.
• Supports the ongoing collection, management and analysis of departmental and library use and needs assessment data, including data required for decisionmaking in support of departmental and library projects, strategic planning, and continual service improvement.

Events, Meetings, E-mail, Professional Development

• Plans and executes student outreach events during midterms and finals that involves working with outside therapy animal organization, other UA Library employees, student groups and UAL Marketing and Communications
• Facilitates meetings, makes presentations as needed, and participates in databased decision making. This includes the ability to think holistically and respond to user needs by carefully analyzing information in support of continual service improvement.

Interlibrary Loan

• Responsible for accurately searching incoming Interlibrary Loan requests, facilitating customer access to materials owned and not owned by the University of Arizona Libraries. Utilizes Alma/Rapido/ILLiad (interlibrary loan and document delivery management software), the UA Library Primo VE discovery interface, and a variety of UA online databases (e.g., FirstSearch, ProQuest, IEEE Xplore, Science Direct).

Library Opening/Closing:

• Supports building opening and closing procedures for the Main and Weaver Science and Engineering Libraries. 
• As needed, conducts building walks at Main and Weaver Science and Engineering Libraries to ensure compliance with appropriate user access, to collect data on building occupancy, and document building maintenance issues.