Library Associate - Public Services Manager

Library Associate - Public Services Manager

Salary

$49,446.54 Annually

Location

Graham Library, NC

Job Type

Full-time

Job Number

00075

Department

Library

Opening Date

11/05/2026

Closing Date

11/19/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Job Purpose

Within this role the candidate will promote ACPL's values and mission while following established policies and procedures. The purpose of this position is to serve the informational, reference and reading needs of library patrons of all ages at ACPL and will be expected to perform all tasks necessary to the operation of the library system. This position works under the supervision of the Branch Manager, supervises all part-time employees at their branch, and acts as the person in charge in absence of the Branch Manager. This position is full-time, 40 hours per week, and a benefited position requiring one evening per week and weekend rotation.

The best candidate will possess a strong commitment to providing customer-focused service for a positive library experience and the ability to relate tactfully and courteously with a wide range of diverse patrons and community members.

Responsibilities

• Acts as the person in charge in absence of the Branch Manager
• Responsible for the overall supervision of part-time employees and guides the responsibilities of the Circulation Department.
• Assist the Branch Manager in proper training of all new and existing staff, including preparing the daily deposit, ensuring procedures for printing and cash register funds are followed properly
• Prepare a weekly schedule and ensure smooth operations of service desks
• Manage all meeting rooms using LibCal
• Plan and implement multiple programs monthly.
• Manage library displays monthly, distributing equally amongst staff
• Assist in overseeing collection management and collection development
• Perform supervisory duties including performance reviews, preparation of timesheets, etc.
• Assist in opening and closing the library using established procedures

Additional Examples of Work Performed

• Assist patrons and library staff by checking materials in and out
• Assist with directional questions and reader's advisory
• Issuing library cards
• Taking payments for fines and fees
• Resolving patron disputes and complaints
• Preparing carts for shelving and other clerical tasks as needed
• Other duties as assigned
• Handling complaints and issues
• Member of the interviewing panels
• Responsible for managing and developing the team
• Participate in monthly LMT meeting

Qualifications

• Minimum of some college coursework required.
• Prior experience in project management, budget management, volunteer management, or supervisory experience required.
• Flexibility in scheduling is required
• Proficiency in written and verbal communication is required.
• Ability to work with individuals of diverse populations with respect and equitable service is required.

Preferred Qualifications

• Associate or bachelor's degree preferred.
• Ability to speak Spanish is preferred
• Library experience preferred.

Computer Skills

• Prior experience with Microsoft Windows and Office applications and conducting internet searches is required for completing daily tasks and administrative responsibilities, as well as assisting patrons with technology-related questions and services.
• Willingness to learn new software, technology, and procedures to train staff and be able to mentor proficient and knowledgeable library employees

Skills & Abilities

COMPETENCY STATEMENTS:

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Concentration - Ability to concentrate on tasks through many distractions.
• Cooperation - Ability to accept supervisory instruction and direction and strives to meet the goals and objectives of same.
• Customer Oriented - Ability to take care of the customers needs while following company procedures.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Honesty / Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace.
• Judgment - Ability to use good judgment and discretion as it relates to interpreting policies and procedures.
• Multi-tasker - Ability to multi-task in a fast-paced environment.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Relationship Building - Ability to effectively build relationships with guests and co-workers.
• Reliability - Assumes responsibility for doing assigned work and meeting deadlines.
• Safety-Minded - Creating a safe work environment; managing risks; reducing exposure liabilities.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

PHYSICAL DEMANDS:

• Ability to stand and walk for extended periods; bend, reach, squat, and lift up to 40 lbs.
• Ability to push/pull loaded book carts and access materials on high and low shelves.
• Ability to effectively communicate with patrons and staff in a busy environment

Health Insurance - Full-time employees are eligible for medical/health (Cigna Insurance) benefits upon the 1st of the month following 30 days of employment.

Alamance County Government currently offers three plans of medical/pharmacy benefit options including 2 Standard PPO plans and a High-Deductible Health Plan with HSA.

Dental Benefit - Alamance County offers one dental insurance (Delta Dental) plan for FT employees at no cost. The plan, if elected, would be effective the first of the month following 30 days of FT employment.

Vision Insurance - A voluntary vision program (Superior Vision) is available to FT employees. The current PPO style plan allows employees to seek treatment and hardware from any vision care provider of their choice. The plan, if elected, would be effective the first of the month following 30 days of FT employment. Coverage must be elected within your first 30 days of FT employment or upon a qualifying event.

Voluntary Benefits: Alamance County Government provides a variety of voluntary health related benefits (Voya) to allow employees to purchase protection from what life may bring. A sampling of voluntary benefits includes Flexible Spending Accounts with dependent care opportunities, Health Saving Account with an employer contribution, Short Term Disability, Long Term Disability, Cancer Protection Plan, Group Critical Care Insurance and more.

Life Insurance - Basic term life insurance is the amount of one times the annual salary (no greater than $70,000) is provided for all FT employees. Additional coverage is available for purchase through payroll deductions for employee and eligible dependents.

Retirement Benefits - Membership in the NC Local Government Employees Retirement System (NCLGERS) is a requirement for all full-time and regular part-time employees (working more than 1,000 hours annually). Employees contribute six percent (6%) of their annual compensation before it is taxed.

Time Off Accruals:

Vacation Time - Annual Leave is accrued based on years of service. Employees can accrue from 10-25 days per year.

Sick Time - All County full time employees earn 12 days of sick leave per year.

County Observed Holidays - Alamance County will observe the State of North Carolina Holiday Schedule.

Wellness Benefits & Programming:

Employee Assistance Program: There are times when everyone needs a little help or advice. The confidential Employee Assistance Program (EAP) through a local provider can help you with things like stress, anxiety, depression, chemical dependency, relationship issues, legal issues, parenting questions, financial counseling and dependent care resources. Best of all its free for County employees and available for your household to utilize. Utilization of the EAP is completely confidential and participation isnt recorded.

Help is available 24/7/365 by telephone.

Alamance County Employee Health Center: Available to employees and spouses who are covered under the Alamance County Insurance Plan and their covered dependents, 18 years of age and older. Retired employees under age 65 are also eligible to use the health center. Depending on insurance coverage elected, care at the clinic ranges from free to a fair market value cost.

Services Available:

Treatment of injuries or illnesses such as flu, sinus Infection, pink eye, sprains, strains or fever.

Monitor chronic conditions (Diabetes, Hypertension, Hyperlipidemia, Health Disease, Asthma, etc...)

Assistance with finding a Primary Care Provider

Health Education and Counseling

Triage and referrals to specialists when appropriate.

Alamance County provides a variety of additional benefits including bereavement pay, Paid Parental Leave, Wellness Leave to focus on work-life balance initiatives, Volunteer Time Off (paid time) opportunities to be a part of the Alamance Community, to opportunities for professional certification pay.

Employee Fitness Center:

Alamance County encourages all employees to maintain a healthy lifestyle both at home and at work. In support of this philosophy an Employee Fitness Center is available for all County employees to use at their convenience during non-work hours and is open 6:00 AM to 9:00 PM Monday-Sunday. This center includes weight training equipment, cardio equipment, a small aerobics room along with restrooms, changing room and lockers.

01

I understand that all answers to these supplemental questions must be verifiable in the Educational History and Work History sections of the application. Failure to provide sufficient information in these sections may result in my disqualification from the hiring process.

• Yes
• No

02

Educational Background (copies of any education documents listed on your application will be required upon hire): Mark the highest level of education you have completed.

• High School Diploma or GED
• Some College
• Associate Degree
• Bachelors Degree
• Advanced Degree
• None of the above

03

If you have a college degree, what was your major area of study? Enter N/A if this does not apply.

04

Do you have demonstrated experience in at least one of the following areas: managing projects, managing budgets, coordinating or managing volunteers, or supervising staff?

• Yes
• No

05

Please explain your experience in managing projects, managing budgets, coordinating or managing volunteers, or supervising staff.

06

Do you have experience training employees in tasks comparable to daily library operations, such as assisting customers or patrons, organizing and shelving materials, maintaining organized spaces, providing excellent customer service, and de-escalating challenging situations?

• Yes
• No

07

The Graham Library is a team of twelve employees who operate at least three service desks, plan and implement programs, and troubleshoot day to day interactions with the unhoused, recently released from incarceration, and possibly unhappy patrons. What experience do you have that has prepared you for assisting to lead this team?

08

This position must have the ability to work a flexible schedule that includes day, evening, and weekend hours, as well as rotate to other branches as needed. Covering unexpected staff shortages by coming in early or working late is expected. Are you able to meet these scheduling requirements?

• Yes
• No

09

Do you have a valid drivers license?

• Yes
• No

Required Question

Employer Alamance County Government

Address 124 West Elm Street

Graham, North Carolina, 27253

Phone 336-570-4028

Website http://www.alamance-nc.com