The purpose of this classification is to perform routine clerical and customer service work at a circulation desk or in other technical service functions of the library. This is an entry level position. Incumbents in this classification are under close supervision as technical service functions are attained.
KEY RESPONSIBILITIES AND PERFORMANCE STANDARDS:
- Provides customer service to library patrons and the public: greets visitors and directs to areas of library; provides assistance and information related to library services, fees, procedures, city information and directions, or other issues; researches book titles, book availability, patron records, or related information; reserves materials for patrons; notifies patrons about overdue books, arrival of reserved books, or other issues; and assists patrons with the use of various library equipment in assigned area.
- Returns library books and materials to appropriate shelving areas: shelves or places materials in appropriate order; reads labels to ensure materials belong to assigned branch and are arranged in proper order; and locates materials or searches for missing materials as needed.
- Checks library materials in and out: operates the library's automated circulation system to charge, discharge, and renew books and audio/visual materials; retrieves items from book drop; inspects materials for damage and withdraws materials in need of repair from circulation; inspects for routing slips or other identification prior to shelving; routes books to other locations as appropriate; sorts and arranges materials on book carts for shelving; and separates new books for display.
- Performs general tasks related to library operations, which may include sorting and organizing donated paperbacks and other materials, moving book carts, maintaining general appearance of library, cleaning counters, watering plants, or running various errands.
- Empty bins in receiving area when items are delivered/returned: sorts items to go to proper local branches; and checks in, labels, and distributes incoming material to the proper location.
- Answers the telephone: provides information and assistance; takes and relays messages or directs calls to appropriate personnel; and returns calls as necessary.
- Provides computer and reference assistance to library patrons: assists patrons in finding required information; instructs patrons in use of various library systems and resources; suggests appropriate internal and external resources for queries; and conducts informal training, as needed.
- Perform other duties of a similar nature or level.