Library Assistant (Children's-Northeast)

Library Assistant (Childrens-Northeast)

Salary

See Position Description

Location

New Hanover County, NC

Job Type

Part-Time

Job Number

202600132

Department

LIBRARY

Opening Date

05/28/2026

Closing Date

5/31/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Position Information

New Hanover County Public Library seeks a customer-focused, team-oriented part time Library Assistant at our Northeast location. This position will work primarily at the children's service point but may cover other desks as needed. As the primary point of contact for library services, the position requires extensive interaction with customers and co-workers at a public desk.

The vision and commitment of the New Hanover County Public Library is to support a diverse workforce to provide an exciting destination where people gather, ideas flourish, and the information and technology resources needed for a community to prosper are made freely available. We are passionate about creating a caring, inviting and welcoming place; developing the technology and information resources needed for people of all ages to Learn, Grow and Prosper; and preserving and making accessible our rich history and diverse cultural heritage. If this sounds like you, then come and be a part of the exciting and progressive team at New Hanover County.

Essential duties include, but are not limited to:

• Connecting children, teens, adults and senior citizens to the library collection, facilities and services
• Helping customers navigate library policies and procedures
• Guiding customers through registration and checkout processes using the integrated library system (TLC)
• Responding to reader advisory and general reference questions by accessing a variety of print and non-print resources
• Guiding customers in the use of essential technological devices and equipment to access library resources
• Providing support in checking out and downloading e-content
• Creating attractive and timely displays featuring library resources
• Operating and troubleshooting self-check machines, printers, computers, and other library equipment
• Protecting each customers right to privacy and access, adhering to the American Library Association Bill of Rights and Code of Ethics
• Accurately shelving library materials.
• Assisting with library opening and closing procedures.
• Performs work with regular and predictable attendance consistently meeting the scheduling needs as required by the county.
• Performs work during emergency/disaster situations.
• Performs other duties of a similar nature or level.

New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. New Hanover County celebrates diversity in our employees' backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.

• • *

Work Hours:

The work schedule is weekday mornings with an assigned weekend rotation, and may work afternoons or evenings as needed. Minimum of 8 hours and potential of up to 19 hours per week.

Employment Type:

Casual part time, non-exempt

Salary Information:

The hiring salary for this position is $17.4639 hourly, Salary will be determined based on qualifications, internal equity, budget, and market considerations.

New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. New Hanover County celebrates diversity in our employees' backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.

Qualifications

Qualifications:

• High School Diploma or equivalent, and Knowledge, skills, education, training, and experience sufficient to thoroughly understand the functions of the role and successfully perform the essential duties, with at least one year of experience in a library, bookstore or other frontline customer service role.
• Associate's Degree is preferred.

Required Skills and Knowledge

• Strong oral and written communication skills.
• Intermediate to advanced skill in personal computer operations, learning and utilizing software applications and operating peripheral equipment.
• Ability to interact courteously and professionally with the public, coworkers and others in a fast-paced work environment.
• Ability to respond appropriately to information-seeking behaviors and diverse learning styles.
• Ability to maintain confidentiality, work independently, and exercise judgment in resolving customer issues.
• Flexibility and willingness to adjust to a constantly changing work environment.

Physical activities and demands:

• Spends up to several hours a day in a stationary position to assist customers
• Frequently moves and positions bins of books which weigh up to 30 pounds
• Frequently transports large numbers of books to various locations in the building
• Positions, places, and removes books and other library materials around, onto, and from shelves at a wide range of heights
• Communicates and exchanges information and ideas with customers and coworkers throughout the workday
• Operates a computer, cash register, and other electronic devices throughout the day.

Other Information

Applicant Information:

After the closing date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. All updates regarding an application can be viewed through your applicant portal.

In compliance with G.S. 153A-94.2(b), if this position requires an applicant for employment to work with children in any capacity, the county must require the applicant to undergo a criminal history record check conducted by the SBI for all offers of employment made after October 1, 2025. These checks must be performed in accordance with G.S. 143B-1209.26, which authorizes the SBI to provide fingerprint-based state and national criminal record checks to cities and counties. Additional information on how to complete this required check will be provided to the selected candidate after an offer of employment is accepted.

New Hanover County is an Equal Opportunity Employer.

New Hanover County offers a competitive benefits package designed to encourage and support your health, well-being and productivity to include

• Employer paid 401k deferred compensation contributions (5% for sworn law enforcement and 2.5% for all other benefits eligible positions);
• Retirement plan through the NC Retirement system;
• Paid sick and personal leave + 13 paid holidays per year;
• Paid parental leave;
• Paid community services leave to give back to our community;
• Education leave to obtain a degree within your line of work;
• Medical, dental, vision insurance + many other insurance options;
• Employee assistance program;
• 100% employer paid long term disability;
• Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist;
• Professional development trainings & leadership initiatives;
• Opportunities to make a difference in your community;
• And so much more!

Benefit options for eligible positions include medical, dental, elective supplemental insurance options including short-term disability, vision, flexible spending accounts, voluntary term life, cancer, accident, and critical illness policies. Employees who elect medical and dental insurance within the specified timelines provided during on-boarding, will have coverage effective on their date of hire. For more information about New Hanover County benefit options, including our benefit rates, please click here.

Please check out our careers page at www.nhcgov.com/careers for more information on why New Hanover County is a great place to work.

Note: All positions listed as temporary, casual part time, volunteer, and intern are not eligible to receive benefits. Part-time position with fewer than 20 scheduled hours per week will not include benefits.

01

Indicate your highest education level from the choices below:

• High School Diploma or GED
• Associate Degree
• Bachelors Degree
• Masters Degree
• None of the Above

02

Do you have at least one year of library, bookstore or other frontline customer service experience?

• Yes
• No

03

Please briefly explain your work experience in a front line customer service role.

04

Do you have intermediate to advanced skill in personal computer operations, learning and utilizing software applications and operating peripheral equipment?

• Yes
• No

05

Are you physically capable of lifting up to 30 pounds?

• Yes
• No

06

Do you understand the work schedule for this position is weekday mornings with an assigned weekend rotation and may work afternoons or evenings as needed? (Minimum of 8 hours and potential of up to 19 hours per week.)

• Yes
• No

Required Question

Employer New Hanover County

Address 230 Government Center Drive - Suite 135

Wilmington, North Carolina, 28403

Phone 910-798-7178

910-798-7178

Website https://www.governmentjobs.com/careers/nhc