Liaison Transition of Care Coordinator
MVH
General Summary/Responsibilities:
The Liaison Transition of Care Coordinator is responsible for coordinating/scheduling follow up appointments with their PCP/health care provider for patients discharged from a hospital. The Liaison Transition of Care Coordinator will discuss appointment options with the patient and/or caregivers to ensure the patient is scheduled for a hospital follow up appointment within 7 days of discharge. The visit will be scheduled in Epic and placed on the patient's AVS. The Liaison Transition of Care Coordinator will help arrange for home care including durable medical equipment, as well as, discharge medications as needed. The Liaison Transition of Care Coordinator is responsible for the communication of new programs and home care services to hospitals, physicians, staff and patients. The Liaison Transition of Care Coordinator is responsible for obtaining necessary signature from patients on home care choice and sales/delivery durable medical equipment tickets and communicating pertinent safety aspects of equipment to patient upon delivery. The Liaison Transition of Care Coordinator will provide administrative support for the Liaison department as needed.
Dimensions:
Ensures hospital follow up appointments are scheduled within 7 days for assigned discharged patients. Ensures services are arranged for patients requiring home care services and durable medical equipment. Responsible for executing strategies identified as priorities by the organization. Actively educates hospital and physician staff in programs and services. Regularly problem solves and communicates opportunities for service enhancement to manager. Provide support to Liaison department and Care management department as needed. Support with non-clinical Liaison department items.
Qualifications
Education
Minimum Level of Education Required: High School completion / GED
Licensure/Certification/Registration
N/A
Experience
Minimum Level of Experience Required: 1 - 3 years of job-related experience
Preferred experience: One year experience in clinical/ medical setting. Home health experience preferred.
Other experience requirements: Previous Customer Service experience
Knowledge/Skills
Self-directed
Results oriented
Dresses and presents self professionally.
Remains current on professional and competitive developments in the home care arena.
Strong oral and writing communication skills required
The incumbent should be a highly motivated individual with strong speaking, writing and documentation skills.
Excellent Communication skills and customer service.
The incumbent should be willing and able to actively engage physicians and staff to inquire about patients appropriate for programs and services.
The incumbent should have the tenacity and motivation to recognize and solve problems.
Strong problem solving skills required
Strong organizational skills and time management
Positive and enthusiastic communicator with Physicians/Hospital Staff and patients.
Possesses ability to work in uncomfortable and confrontational situations
Actively assists in building relationships with physicians and hospital staff
Must be capable of bending, stooping, lifting and carrying up to ten lbs.
Must be able to endure repetitive walking throughout the hospital facility.
Working knowledge of medical terminology preferred
Previous home health experience preferred
The above duties and responsibilities may be essential job functions subject to reasonable accommodations. All job requirements listed include the minimum knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be constructed as an exhausted statement of duties, responsibilities, and requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodations.