Liaison, Customer Services

Varied shift, can start as early as 5:30am and end as late as 5:30pm. Every other weekend and holidays.

Job Description

Serves as an Inventory Liaison between end-user departments and product vendors. Coordinates receipt, distribution, collection, and return of products for the hospital.

Job Responsibility

• • Coordinates the receipt, distribution, collection, and return of products for hospital departments.

• Monitors real-time inventory levels and advises end-user areas and Supervisor regarding readiness and/or issues.

• Monitors real-time turnaround times to ensure/optimize day-of-need inventory levels.

• Communicates and coordinates with end-users, vendor team and Supervisor to facilitate timely product delivery and reliability.

• Evaluates quality and quantity of delivered products.

• Ensures products are transported to assigned hospital locations and stored properly relative to product requirements and fire/safety regulations.

• Facilitates product processing for return to vendor. Identifies, flags and tracks pruducts/instruments in need of repair/replacement. Ensures related documentation is completed.

• Participates-in implementing Quality Control/Performance Improvement related practices.

• Performs related duties, as required.

• ADA Essential Functions

Job Qualification

• High School Diploma or equivalent, required. College or additional formal education in inventory coordination and cutomer services, preferred.
• Minimum of three (3) years progressively responsible inventory coordination and customer service experience, required. Operating Room (OR) experience, preferred.
• Demonstrated problem identification, resolution and analytical skills, required.
• Strong interpersonal and communication skills, required.
• Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team members base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).