L&I IT Business Analyst Journey

L&I IT Business Analyst Journey

Salary

$85,800.00 - $115,416.00 Annually

Location

Thurston County - Tumwater, WA

Job Type

Agency Internal - Non-Permanent

Remote Employment

Flexible/Hybrid

Job Number

2026-08125

Department

Dept. of Labor & Industries

Division

Insurance Services - Technical Services

Opening Date

10/05/2026

Closing Date

10/12/2026 11:59 PM Pacific

Salary Information

The high end of the salary range, Step M is typically a longevity step

• Description
• Benefits
• Questions

Description

Our Mission: Keep Washington Safe and Working!

Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability

Please Note: This recruitment is open to current Labor & Industries employees only. If you apply and are not a current employee, you will not be considered.

Please Note: This recruitment represents a non-permanent position that is expected to last up to one-year.

Job Highlights

The Insurance Services Technology Team (ISTT) is seeking a Business Analyst to join their team to ensure the day-to-day program operations for both internal and external customers are fully functional and operating optimally. You will engage and coordinate the work of IT Technical teams for application and system enhancements and issue resolution.

In this position you will work with business partners and stakeholders to gather and analyze business requirements, translate them into technical requirements, research solutions and lead the solution through programming estimation, prioritization and development. You will design and conduct appropriate testing to verify functionality and ensure application and system changes meet business requirements. You will be responsible for ensuring the continued security of the department's confidential data in accordance with RCW, WAC and departmental policies. You will perform professional-level business analysis and technical support for multiple enterprise information systems and have decision making authority for application/system operation, maintenance, oversight and deployments.

In this position, you will supervise and direct the work of a team of IT Business Analysts. You will set performance expectations and goals, conduct annual evaluations, and actively support their professional development. You will provide mentorship and coaching to your team on best practices and achieving team standards for quality and performance.

Why Work for us:

The Department of Labor & Industries (L&I) is a diverse state agency dedicated to the safety, health, and security of Washingtons workers. We help employers meet safety and health standards and inspect workplaces when alerted to hazards. As administrators of the states workers compensation system, we are similar to a large insurance company providing medical and limited wage-replacement coverage to workers who suffer job-related injuries and illness. Our rules and enforcement programs help ensure workers are paid what they are owed, that children and teens work hours are limited, and that consumers are protected from unsound business practices.

Insurance Services is the largest division within the agency and administers one of the premier workers' compensation organizations in the nation serving over 3.8 million employees working for 260,000 employers.

The Insurance Services Technology team provides technical support and coordinates ongoing maintenance and enhancements for Insurance Services' software applications and systems. They work closely with business areas to understand their needs and translate those needs into working systems. This includes existing applications and systems as well as development of new applications and systems. They perform robust testing and consult on project implementations.

Here is what we are looking for:

• Ability to lead and direct others to ensure work meets quality and performance standards.
• Demonstrated critical thinking and analytical skills.
• Familiarity with Agile/Scrum practices.
• A motivated problem-solver who actively seeks solutions to a variety of business questions and concerns.
• Your willingness to learn by showing self-initiative to develop and upgrade your skills, enhance your knowledge, and learn new technology.
• Ability to review, independently interpret, analyze, and apply specialized program policies and procedures to determine appropriate solutions and make recommendations.
• Strong customer service skills with the ability to authentically listen and connect with others to build and maintain internal and external customer satisfaction.
• Project management skills to ensure work progresses toward the achievement of goals and objectives.
• Ability to effectively communicate both orally and in written format, complex information to various audiences in a way that is easy to understand.
• Knowledge of Insurance Services' Workers' Compensation claims management processes and systems.

Duties

Some of what you will do:

• Assign and direct the work of other staff and reviews work output to ensure standards are met.
• Serve as the lead/primary point of contact during application/system issues that create work stoppages or slowdowns in the systems supported and determine if issues should be elevated to the Incident Response Team (IRT).
• Make recommendations to management when IRT is established and create communications to affected staff.
• Elicit, define and document business requirements for enhancements or changes to Insurance Services applications/systems or records from business area stakeholders and subject matter experts.
• Ensure application/system enhancement or changes adhere to management rules, organizational commitments, measurements, and reporting needs.
• Ensure software solutions remain consistent with RCW, WAC, policies and procedures.
• Analyze business requirements and design documents for completeness and testability.
• Create test data and test plans to ensure that new and revised systems meet the customers' needs.
• Plan, document, evaluate, and track testing results to ensure system applications are free from defects.
• Perform application and system testing to confirm changes or enhancements meet requirements without unintended impacts to existing functionality.
• Create and maintain technical documentation for Insurance Services applications and systems.
• Create and maintain documentation for ISTT processes and workflows.
• Monitor, analyze, detect and resolve complex application and system issues.
• Provide consultation and make recommendations to customers to prevent application and system outages.
• Develop and execute change management plans, coordinating implementation changes.
• Manage programming releases that range in complexity. Develop and execute change management plans, create and maintain implementation schedules.
• Serve as subject matter expert for complex issues involving Insurance Services application/system data and data collected by other divisions and external agencies.
• And much more!

Qualifications

Required:

• Four or more years of progressive and increasingly complex Professional Information Technology experience such as testing, consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, directing IT-related projects, providing customer or technical support.
• A Bachelor's or Associate's degree in an IT-related field may substitute for up to two years of Information Technology experience. Education and experience may be earned concurrently.

AND

• One or more years testing or overseeing testing of software, writing test scripts, test cases or use cases.

AND

• Two or more years of professional experience independently researching, evaluating and drawing conclusions from data and supporting recommendations with facts and analysis, interpreting and applying rules, laws, policies and procedures.

AND

• Three years of professional experience effectively conveying ideas and facts orally and in writing using language appropriate for the intended audience.

AND

• Two or more years partnering with stakeholders to identify and resolve complex or sensitive issues.

AND the following two competencies:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Desired:

• Previous professional experience as a business analyst, client lead or project manager.
• Lean process improvement and problem-solving skills.
• The ability to lead and work with teams.
• Excellent organizational and time management skills; as well as the ability to manage multiple priorities.
• Two or more years in positions that would develop understanding of claims management processes i.e. work as a claims manager, policy manager, IT Specialist working as a business area representative for claims management applications.
• Ability to work with a variety of stakeholders to identify and understand their needs, concerns and their working environment.
• Ability to elicit business requirements from stakeholders and subject matter experts, then translate those business requirements into technical requirements.
• Ability to review solution design documents for technical compliance against business requirements, identifying potential gaps between the two.
• Ability to manage small IT business project deliverables, coordinating IT resources with resource managers.
• Ability to analyze business requirements and design documents to create test plans, test scenarios, test cases, test data and test scripts for different types of testing activities.
• Extensive knowledge of Insurances Services' application/system portfolio.
• Ability to provide technical support for business applications using IT tools such as remote desktop, troubleshoot application issues, create and maintain technical documentation for applications/systems, coordinate efforts with the IT Service Desk to ensure all trouble tickets requiring Tier 2 support are effectively resolved.
• Ability to provide technical support that consistently meets or exceeds the needs and expectations of customers; using customer satisfaction as a key measure of quality; understanding and being responsive to customers' objectives and needs; being accessible, timely and responsive in dealing with customers; handling customer inquiries and complaints promptly, and courteously.
• Ability to leverage leadership, performance management and staff development skills in the supervision of one or more direct reports.

Supplemental Information

Things You Need To Know

At L&I, your voice matters. L&I is a diverse state agency dedicated to the safety, health and security of Washingtons 3.3 million workers. Watch this brief video and learn more about why L&I is an employer of choice.

L&I provides a modern work environment and excellent benefits including paid leave, tuition reimbursement, Infants at Work Program and a generous retirement package for qualified employees at the end of their career. Click on the "Benefits" tab to learn more.

We value our employees and their work-life balance. We support a hybrid work model and offer flexible custom work schedules. This position is eligible for a flexible schedule (4/10's, 9/80's, 5/8's, etc.) upon approval by management.

For this position, teleworking is permitted up to full time with the expectation of working from the office to attend in-person meetings, training, or upon business needs. The assigned duty station for this position is Tumwater, Washington.

Application process

To be considered for this opportunity, you must submit a complete online application including detailed work history and professional references with current phone numbers.

Please include the following documents with your application:

• A cover letter describing your specific qualifications.
• A current resume detailing your applicable experience and education.

We will contact the top candidates directly to advance in the selection process. Because we base the selection on the information you provide, please ensure your application clearly demonstrates how your experience relates to the qualifications and responsibilities described in this announcement.

Applications with incomplete work history, references to a resume in place of detailed work experience, or missing attachments may be considered incomplete and not considered for further review.

Please do not attach or place any medical information within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.

To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at Hiring Process at L&I. If you would like to read our website in a language other than English, scroll up to the top of the page to select your language of choice from the banner.

Background Check Notice

Prior to placement in this position, a background check, including criminal history records will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.

Other information

• For positions requiring travel, you must have a valid unrestricted drivers license and have insurance if driving a privately owned vehicle on state business.
• This position is represented by the Washington Federation of State Employees (WFSE).
• Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
• The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
• Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.

Did You Know?

Washington is Americas Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.

Veterans Preference

Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I's Jobs@lni.wa.gov.

Diversity, Equity, and Inclusion Employer

L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We believe in the importance of recognizing the value each of us contributes to the success of the agency mission. Having a diverse workforce is this agency's greatest source of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.

The State of Washington is an equal opportunity employer. Persons with a disability who need an accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service.

You are welcome to include the name and pronoun you would like to be referred to in your materials, and we will honor this as you interact with our award-winning diverse and inclusive organization.

For more Information

If you have any questions regarding this job posting, program, or the agency, please contact Angela Laramie at hrbtu@lni.wa.gov.

#LI-DNI

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

01

How did you learn of this employment opportunity?

• WorkSource Center or Website (WorkSourceWA.com)
• L&I Talent Management Consultant
• L&I Employee
• Professional/Personal Network
• Monster
• College/University Website/Career Fair
• LinkedIn
• Facebook
• Verg
• Craigslist
• Indeed
• Twitter
• Job Fair (Military)
• Career Fair
• EHS Careers
• American Industrial Hygiene Association (AIHA)
• Radio Advertisement
• Newspaper/Magazine
• L&I Website
• Other

02

If you indicated "Other" please specify where you heard about this position.

03

Will you now or in the future require sponsorship for an immigration-related employment benefit?

• Yes
• No

04

PLEASE READ THE BELOW AND TYPE YOUR INITIALS IN RESPONSE TO ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THESE STATEMENTS.

• I will NOT attach or place any medical information within the application, resume, or cover letter. If I do, I understand that it will be rejected and I may be provided an opportunity to apply again without including my confidential health information, while the posting is still open and applications are being accepted.
• I will not share my medical information with hiring managers or interview panels.

05

How many years of progressive and increasingly complex IT experience (such as testing, consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, directing IT- related projects, providing customer or technical support) do you currently possess?

• I do not have this experience
• Two (2) years
• Three (3) years
• Four (4) or more years

06

Please select the degree that accurately reflects your level of education in an IT-related field.

• I do not have a degree in an IT-related field
• Associates/Technical degree
• Bachelor's degree
• Master's degree or higher

07

Do you have one or more years testing or overseeing testing of software, writing test scripts, test cases or use cases?

• Yes
• No

08

Do you have two or more years of professional experience independently researching, evaluating, and drawing conclusions from data and supporting recommendations with fact and analysis by interpreting and applying rules, laws, policies and procedures?

• Yes
• No

09

Do you have three or more years of professional experience effectively conveying ideas and facts orally and in writing using language appropriate for the intended audience?

• Yes
• No

10

Do you have two or more years partnering with stakeholders to identify and resolve complex or sensitive issues?

• Yes
• No

11

Please describe your experience working in and navigating Insurance Services systems and applications?

12

To be considered for this opportunity we require you to attach a resume and cover letter. Have you attached both documents?

• Yes
• No

13

This recruitment opportunity is for current L&I employees only. Are you a current L&I employee?

• Yes
• No

Required Question

Employer State of Washington

Address View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504

Website http://www.careers.wa.gov