Level I Support Specialist
Location: New City, NY
Employment Type: Full-Time
Logistics: Onsite, with travel to client sites as needed
Compensation: $45,000–$60,000 annually
Benefits - 401(k) with company match, Health, Dental, Vision, PTO
MSP Experience Required
About the Role
We are seeking a Level I Support Specialist to provide technical assistance for computer systems, hardware, software, and network-related issues. This role involves troubleshooting user issues, performing diagnostics, implementing solutions, and providing onsite client support as needed.
Role Responsibilities
- Provide technical support for computer systems, software, and hardware.
- Troubleshoot incoming issues by phone, email, and in person.
- Install, modify, repair, and maintain computer hardware and software.
- Run diagnostic programs and resolve recurring technical issues.
- Troubleshoot LAN, WAN, and other connectivity issues.
- Install and configure computer peripherals.
- Guide users through troubleshooting and provide basic user training.
- Travel to client sites to provide onsite support as needed.
- Follow up with customers to ensure issues are fully resolved.
- Maintain daily performance and reliability of computer systems.
Required Experience & Qualifications
- Basic IT and computer troubleshooting skills.
- Strong analytical and problem-solving abilities.
- Clear customer-facing communication skills.
- Ability to diagnose, repair, and test computer issues.
- Ability to follow technical instructions and established processes.
- Comfortable working hands-on with computer hardware.