Level 3 IT Project Engineer

Job Description:

The Senior IT Project Engineer is a senior-level technical resource responsible for designing, implementing, and supporting complex IT projects for clients. This role requires deep expertise across infrastructure, networking, cloud services, and security. It is a hands-on, client-facing position that demands a high degree of technical proficiency, professionalism, and clear communication.

Key Responsibilities:

Project Design & Planning

• Review project scopes and participate in technical pre-sales discussions.

• Provide input on timelines, hardware/software requirements, and implementation strategy.

• Design infrastructure and network solutions that align with client needs and industry best practices.

Project Implementation

• Execute IT projects including but not limited to:

  • Microsoft 365 and Azure migrations

  • SharePoint setup and data migrations

  • Server and network infrastructure deployments

  • Firewall and VPN installations

  • Backup, disaster recovery, and security solution rollouts

• Ensure smooth handoff to service desk and proactive teams post-implementation.

• Adhere to established change control and documentation procedures.

Client Communication

• Act as a technical resource during project kickoff and update meetings.

• Provide consistent status updates and coordinate with project management and client stakeholders.

• Deliver end-user training or documentation as needed.

Documentation & Handover

• Maintain comprehensive project documentation in IT Glue and ConnectWise (or equivalent systems).

• Ensure all configurations, credentials, and diagrams are properly recorded.

• Conduct internal handoffs to service teams with complete project knowledge transfer.

Key Performance Indicators (KPIs):

• Project CSAT

• Projects Completed as Budgeted

• Projects Completed as Scheduled