Level 2 Onsite Technician
Linden, NJ
$70,000-$100,000
Our client is seeking a seasoned Level 2 Onsite Technician to support one of their key customer environments while also serving as a senior escalation point on the internal helpdesk. This role is ideal for a technician who thrives in both hands‑on onsite work and fast‑paced MSP support queues.
You’ll take ownership of escalated issues across servers, networking, cloud platforms, and security infrastructure. This is a client‑facing role requiring strong communication skills, technical depth, and the ability to work independently.
Key Responsibilities
- Serve as the primary escalation point for complex issues involving Windows Server, Active Directory, M365, DNS, GPOs, and Intune
- Manage and maintain server environments, including patching, backups, performance monitoring, and troubleshooting
- Configure and support firewalls, including rule creation, VPN setup, and security policy updates
- Troubleshoot and optimize LAN/WAN/VPN connectivity and network performance
- Support cloud services, identity management, and endpoint security across the client environment
- Provide onsite technical support for 2 weeks each month, including workstation setup, network troubleshooting, and infrastructure maintenance
- Work the internal helpdesk for the remaining 2 weeks, handling escalations and mentoring junior technicians
- Document solutions, update tickets thoroughly, and contribute to process improvements
- Maintain a high level of professionalism and customer service in all interactions
Required Experience & Skills
- 3–5 years of IT support experience (MSP background strongly preferred)
- Strong hands‑on experience with Microsoft 365, Azure AD, Intune, and Windows Server administration
- Proven experience with firewall configuration (SonicWall, Fortinet, or similar)
- Solid understanding of networking fundamentals: VLANs, routing, switching, DNS, DHCP, VPN
- Ability to diagnose and resolve complex issues independently
- Excellent communication and client‑facing skills
- Valid driver’s license and ability to commute to Rahway, NJ
Nice-to-Have
- Experience with backup systems (Datto, Veeam, etc.)
- Familiarity with RMM/PSA tools
- Industry certifications (CompTIA, Microsoft, Cisco) — certifications are fully paid for