Level 2 Support Engineer (Projects & Alignment)

Job Title: Level 2 Support Engineer (Projects & Alignment)

Employment Type: Full-Time

Salary: $70,000 – $85,000

Location: Onsite (5 days/week)

Work Environment & Logistics

• Fully onsite role (5 days per week)
• No on-call rotation
• PSA/Ticketing system: Autotask

Benefits

• 100% employer-paid health, dental, and vision insurance
• 3 weeks PTO (accrued)
• Collaborative, tight-knit team environment

Why Join

• Work with a highly functional, close-knit MSP team
• Strong opportunity for technical and career growth
• High ownership across both projects and escalations
• Direct impact on client success and internal processes

Position Overview

The Client Support & Systems Engineer plays a dual role, combining project execution and environment alignment. You will lead client-facing technical projects while ensuring environments meet security standards and best practices. This role involves planning, scoping, and executing infrastructure upgrades, migrations, and deployments, as well as auditing client environments, identifying gaps, and remediating issues—especially in regulated environments. The ideal candidate is detail-oriented, security-focused, and comfortable working independently across multiple client environments.

Key Responsibilities

• Lead and execute internal and client-facing IT projects
• Plan, scope, and deliver infrastructure upgrades, migrations, and deployments
• Audit client environments against security and operational standards (M365, networking, endpoint protection, backup, etc.)
• Identify gaps and remediate configurations to meet established standards
• Document project plans, progress, and completion reports
• Create and maintain alignment checklists, audit templates, and remediation documentation
• Coordinate with internal leadership on compliance-related configurations
• Communicate project status, findings, and recommendations clearly to clients
• Identify recurring misconfigurations and recommend process improvements
• Assist with escalations when project workload allows

Required Experience & Skills

• 3+ years of experience in an MSP or multi-client IT environment
• Strong Microsoft 365 administration experience, including:
• Entra ID
• Conditional Access
• Exchange Online
• SharePoint
• Hands-on networking experience (not just conceptual):
• Firewalls
• VLANs
• DNS
• DHCP
• Experience planning and executing technical projects (migrations, deployments, infrastructure upgrades)
• Strong focus on security best practices:
• MFA enforcement
• Least privilege access
• Endpoint protection
• Backup verification
• Ability to independently audit environments and develop remediation plans
• Experience with RMM/PSA tools (ConnectWise, Autotask, Datto, or similar)
• Strong documentation skills
• Clear communication skills, especially with non-technical clients

What Success Looks Like

• Well-executed projects delivered on time and to standard
• Clean, secure, and fully aligned client environments
• Strong documentation that supports long-term service delivery
• Clear communication with clients and internal teams
• Continuous improvement of processes and standards