Level 1 Service Desk Analyst

Service Desk Analyst Level 1 Phoenix, AZ

We are seeking a customer-focused Service Desk Analyst Level 1 to provide first-level technical support for internal and external users. Responsibilities include responding to incidents and service requests via phone, email, chat, and voicemail, managing support tickets and inboxes, troubleshooting basic technical issues, and ensuring timely resolution while maintaining excellent customer service standards.

Required Skills & Experience:

• Customer support experience
• Experience in a call center environment
• Strong verbal and written communication skills
• Excellent organizational, multitasking, and time-management abilities
• Active listening and problem-solving skills
• Reliable attendance and commitment to customer satisfaction

Preferred Skills & Experience:

• Experience in an IT Help Desk or End-User Support role
• Google Workspace (Google Suite/Gmail) experience
• Remote troubleshooting of networking, server, and desktop issues
• Familiarity with incident and service request management processes
• Technical documentation/writing experience