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Level 1 & Level 2 Field Techs / Desktop Support

Royal Communications Consultants Inc

  • New York, NY
  • 25 days ago

    Highlights

    Able to identify, analyze and resolve basic troubleshooting items but defers to supervisor or Level 1 tech for more complex hardware issues. Work will have to be documented for what equipment was successfully installed and any errors that occur, within the provided SmartSheets link.

    Numbers & Facts

    LocationNew York, NY

    Description

    THANK YOU FOR READING THE JOB DESCRIPTION CAREFULLY AND THOROUGHLYL1 and L2 Desktop TechniciansLocation: New York and Jersey City  - ONSITE - various locationsShift: Monday through Friday: 8 am to 5 pmInitiative: Desktop Set Up for buildingsPart-time temporaryJob Description/ Responsibilities
    •     Install, configure, troubleshoot desktop and workstation equipment and software, including telephones, desktop/laptop computers Microsoft and Apple) and printers.Handle equipment installation and moves with little or no supervision.
    •     Able to identify, analyze and resolve basic troubleshooting items but defers to supervisor or Level 1 tech for more complex hardware issues.Work well under supervision.
    •     Training will be provided. Qualifications:Excellent communication skills.
    •     Strong troubleshooting and critical thinking skills.Positive and professional demeanor.SCOPE OF WORK for Level 2 Desktop Technician
    •     Install all the equipment that has been staged by the Level 1 Team.Work will have to be documented for what equipment was successfully installed and any errors that occur, within the provided SmartSheets link.SCOPE OF WORK for  Level 1 Desktop Technician 
    •     Distribute and stage each desk with the necessary equipment. Standard desk includes two monitors, VDI, camera, and peripherals.
    •     There will be additional equipment for each trader desk.Work will have to be documented within provided SmartSheets link: what equipment has been staged at what desk.

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