Role: Level 1/2 IT Support Technician
Location: Remote - (Bay Area)
Duration: 6 months Contract (Part time - 15-20 hours per week)
Overview
Client is seeking a customer-focused Level 1/2 IT Support Technician to provide both onsite and remote support for a variety of small and mid-sized business clients throughout the Bay Area. This role is ideal for a well-rounded IT professional who enjoys troubleshooting technical issues, working directly with end users, and supporting diverse client environments.
The technician will split time between remote support and onsite visits across the East Bay, San Francisco, and Marin County, supporting organizations ranging from 5 to 60 employees across industries including non-profits, construction, legal, and accounting firms.
Engagement Details
- Part-time to start (15-20 hours per week)
- Opportunity to scale hours based on performance and capabilities
- Bay Area local resource required
- Must be comfortable traveling to client sites throughout the East Bay, San Francisco, and Marin. There isn't always a need to be onsite so 50%+ will be remote. End clients are in the construction industry, law firms, CPAs.
Key Responsibilities
End User Support
- Provide Level 1 and Level 2 IT support for client environments
- Troubleshoot Windows desktop, laptop, software, and connectivity issues
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office apps
- Perform password resets, printer troubleshooting, user account administration, and general help desk support
- Install, configure, and deploy computers and peripherals
- Support both Microsoft and Google Workspace environments
Client Projects
- Assist with onboarding new clients and technology environments
- Conduct hardware and software inventory assessments
- Review licensing, device lifecycle status, and environment health
- Assist with workstation refreshes, software deployments, and system upgrades
- Implement and maintain antivirus and endpoint security solutions
- Support various infrastructure and business technology initiatives
Documentation & Administration
- Create and maintain accurate technical documentation
- Record troubleshooting steps, resolutions, and client environment details
- Update and manage tickets within the support system
- Track inventory, licensing, and client configurations
- Ensure clear documentation is available for future support and project work
Required Qualifications
- 3+ years of IT support experience in a help desk, desktop support, MSP, or similar environment
- Strong troubleshooting skills and ability to resolve issues independently
- Experience supporting Windows environments
- Hands-on experience with Microsoft 365 administration and support
- Familiarity with networking fundamentals, printers, hardware, software, and endpoint devices
- Experience with device deployments and workstation setup
- Excellent written and verbal communication skills
- Strong organizational and documentation abilities
- Reliable transportation and ability to travel to client sites throughout the Bay Area
Preferred Qualifications
- Experience working in a Managed Service Provider (MSP) environment
- Exposure to Google Workspace administration
- Experience with antivirus and endpoint management platforms
- Understanding of networking, wireless, and small business infrastructure
- Ability to manage multiple clients and priorities simultaneously
Ideal Candidate Profile
- We're looking for someone who combines strong technical fundamentals with professionalism and excellent customer service.
The ideal candidate:
- Is personable, patient, and client-facing
- Takes ownership of issues through resolution
- Communicates effectively with both technical and non-technical users
- Maintains detailed documentation and notes
- Learns new environments quickly
- Can work independently while knowing when to escalate issues
- Demonstrates integrity, accountability, and professionalism at all times
Recruiter Summary
- Bay Area MSP supporting SMB clients (5-60 users)
- Mix of onsite support, remote support, and project work
- 15-20 hours/week to start with growth potential
- Heavy Microsoft 365 and Windows environment
- Documentation is critical
- Looking for a strong troubleshooter with excellent customer service skills
- Must be able to travel throughout East Bay, SF, and Marin County
- Ideal backgrounds: MSP Technician, Desktop Support Analyst, IT Support Specialist, Help Desk Lead, Junior Systems Administrator with strong end-user support experience.