Lending Support Specialist

Lending Support Specialist

Location: Lebanon, TN

If you're looking for a career where purpose meets opportunity, and where your contributions truly make a difference, Wilson Bank & Trust is the place for you.

ABOUT US

Working at Wilson Bank & Trust means joining a purpose-driven organization where community impact and professional growth go hand in hand. The commitment to serving communities is matched by dedication to supporting employees-through recognition, rewards, and opportunities to grow. Inside our walls, you'll find a workplace that reflects the same trusted reputation we've built since the beginning. Collaboration and servant leadership are at the heart of everything we do, creating an environment where talent is valued and service is elevated. Your voice matters here-feedback drives decisions on workplace flexibility, transparency, and strategic priorities.

ABOUT THE POSITION

Be the Guide for Life's Big Decisions

Imagine sitting across from a family ready to buy their first home or a business owner planning to expand. In a Lending role at Wilson Bank & Trust, you're more than a banker-you're a trusted friend who helps turn dreams into reality. Every conversation is an opportunity to guide someone through milestones that shape their future, from purchasing a home to growing a business. You'll build relationships that go beyond transactions, becoming the person customers rely on for clarity and confidence in complex financial decisions. Over time, you'll see those dreams come to life-homes filled with laughter, businesses thriving in your community-and know you played a part in it. It's about being a cornerstone in your community, offering expertise and empathy while partnering with teams across the bank to deliver solutions that matter. Your career grows alongside the people you serve, and together, you'll write stories of progress and possibility that last for generations.

Position Summary

The Lending Support Specialist I assists lenders by explaining complex processes, responding to procedural questions, and providing technical guidance. This position assists lenders and the credit team with various tasks including document preparation, identifying and resolving technical issues, and assisting with compliance reviews and examinations. The Lending Support Specialist I reports to the Lending Support & Development Manager and provides excellent service and support to team members and customers while demonstrating the Company's values and supporting the mission.

Position Duties & Responsibilities

• Support lenders by explaining complex processes, responding to procedural questions, and providing technical guidance
• Provide administrative support to lenders to include assistance with data entry and document preparation. Handle routine inquiries and requests.
• Identify and resolve technical or system issues involving the loan application process or other lending tasks. Partner with Lending Systems Support, IT Support, or other relevant teams as needed to resolve issues in a timely and efficient manner.
• Maintain knowledge of lending procedures, regulations, and system changes in order to provide accurate and timely assistance to lenders
• Collaborate with business units such as underwriting, processing, and closing to facilitate optimal workflows and efficient problem solving
• Provide administrative support to the credit team to include assistance with compliance reviews and examinations, preparation of incentives, and compiling various reports as needed
• Support process improvement by identifying inefficiencies, recommending solutions, and facilitating enhancements to lending workflows and systems
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks
• Attend training as requested
• Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
• Participate in outside community activities as required
• Perform other duties as assigned

Required Qualifications

• Bachelor's degree in finance, business administration or related field
• 1 year of experience in commercial lending support, credit analysis, or a related field preferred
• Ability to understand and apply knowledge of lending processes, documentation, collateralization, UCC-1 Law, lien perfection, and deeds of trust
• Ability to understand and apply knowledge of lending regulations, loan underwriting, audit standards and risk management relevant to the lending function
• Proficiency in Microsoft Office and other standard software applications
• Effective written and verbal communication skills with strong presentation skills
• Excellent interpersonal skills
• Detail oriented
• Critical thinking, analytical, and problem-solving skills
• High standards for integrity, honesty, professionalism, and work ethic
• Commitment to service excellence
• Ability to work independently while demonstrating excellent organization and follow through
• Demonstrate flexible and efficient time management and ability to prioritize workload
• Ability and willingness to work with purpose and a strong sense of urgency
• Self-motivated, positive, and enthusiastic
• Self-starter with a strong desire to exceed expectations
• Maintain confidentiality discretion
• Ability to effectively work in collaboration with others to achieve business objectives
• Willing to grow and be challenged

COMPREHENSIVE BENEFITS & RECOGNITION

We believe success should be acknowledged and celebrated. That's why we offer an all-inclusive total compensation package, including generous ATO, personal days, sick time, along with unique offerings such as the ability to combine accrued time with short-term disability for 100% pay, and more. Our Employee Assistance Program and Employee Care Fund provide additional support when you need it most. We celebrate achievements through peer-nominated award ceremonies and an interactive digital rewards platform, ensuring employees' contributions are recognized companywide.

GROW WITH US

"Grow With Us" is more than a slogan-it's an invitation. Whether partnering with local schools to teach the next generation hands-on financial life lessons through School Bank, exploring diverse career paths through our Banker Academy Program, or investing in yourself through our Employee Stock Purchase program, you'll find opportunities tailored to your interests and ambitions while working for WBT. We invest heavily in development through mentorships, workshops, banking schools, and certifications because when our people grow, our customers thrive.