Lending and Customer Account Representative

Build a rewarding career with First American Title Lending of Georgia (FATL) as a full-time Lending and Customer Account Representative in Dalton, GA. You'll earn $16 per hour, with total earnings ranging from $38,000 to $40,000 annually, plus a comprehensive benefits package that includes:

• Health, dental, and vision
• Bonus structure
• Paid time off (PTO)
• Growth opportunities
• Life insurance
• Short- and long-term disability
• A 401(k) with company match

Bilingual Spanish/English candidates are encouraged to apply. A $1.00 per hour bilingual pay differential is available for team members who are fluent in both Spanish and English.

THE GROWTH YOU HELP PROVIDE AS A LENDING AND CUSTOMER ACCOUNT REPRESENTATIVE

This is a full-time position with daytime scheduling requirements and flexibility to work Saturdays as needed.

As a Lending and Customer Account Representative, you will help customers resolve past-due accounts while supporting the overall financial health of the organization. Your day will involve making 100-120 outbound calls, reviewing account information, documenting collection efforts, utilizing skip-tracing tools, and working with customers to identify solutions that bring accounts current. You will also assist with repo and legal processes, perform quality assurance reviews of documents and procedures, provide insight into A/R aging, and consistently work toward meeting or exceeding company performance goals.

OUR IDEAL LENDING AND CUSTOMER ACCOUNT REPRESENTATIVE

• 1+ years of experience in collections, recoveries, collections leadership, or a closely related field
• Proven ability to meet and exceed performance goals
• Strong verbal and written communication skills
• Proficiency with Microsoft Office, Outlook, and point-of-sale systems
• Ability to communicate effectively via phone and email
• Strong organization, prioritization, and attention-to-detail skills
• Excellent interpersonal, active listening, analytical, and critical-thinking abilities

Experience in call center collections, mortgage lending, commercial lending, and/or consumer lending is strongly preferred. Bilingual Spanish/English skills are also a plus!

ABOUT US

Since 2006, First American Title Lending has been helping customers navigate unexpected financial challenges through dependable service, competitive rates, and a commitment to treating every customer with professionalism and respect. Our foundation is built on the core values of respect, integrity, honesty, courtesy, and excellence, which guide the way we serve our customers and support one another as a team.

We are also committed to making a positive difference in the communities we serve through partnerships with ACTS Outreach Ministries and other charitable organizations that provide support and resources both locally and beyond. Here, team members have the opportunity to make a meaningful impact each day while building rewarding careers in a supportive, collaborative, and growth-focused environment.

HOW TO JOIN US

Our quick, easy, and mobile-friendly application process allows you to get started in just minutes. Join a team!