Leisure Club Supervisor

Leisure Club Supervisor,Holiday Inn Lancaster , Lancaster | Kew Green Hotels

313357 http://careers.kewgreenhotels.com/job-details.aspx?jobid=313357 false

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Leisure Club SupervisorHoliday Inn Lancaster Caton Road, Lancaster, Lancashire, LA1 3RA

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This role is all about delivering a safe, engaging and commercially successful leisure experience while leading a team to be at their best.

You'll work closely with the Leisure Club Manager, helping to lead the team, maintain high standards and ensure every member and guest has a positive, welcoming experience.

You'll play a key role in balancing service, safety and commercial performance, while developing your leadership capability in a fast-paced environment.

About the Role

You'll support the management of the leisure club, ensuring it operates efficiently, safely and delivers a high-quality experience for all users.

Key responsibilities include:

• Acting as the point of contact in the absence of the Leisure Club Manager, ensuring smooth day-to-day operations.
• Supervising the leisure team, providing guidance, support and feedback to maintain high standards.
• Conducting member inductions and supporting group exercise programmes aligned to member needs.
• Ensuring the club is clean, safe and presented to a high standard at all times.
• Completing and overseeing daily, weekly and monthly health & safety checks.
• Supporting achievement of club KPIs including membership growth, retention and revenue targets.
• Managing cash handling processes, stock control and reporting in line with company procedures.
• Supporting marketing initiatives to drive new memberships and secondary revenue streams.
• Ensuring full compliance with health, safety, hygiene and pool plant standards.
• Supporting training, coaching and development of Leisure Assistants to build a strong team.

About You

You're a natural team leader with a passion for delivering excellent service and creating a positive environment for both members and colleagues.

We're looking for someone who brings:

• Experience in a leisure, fitness or hospitality supervisory role.
• Strong leadership and coaching skills, with the ability to motivate and develop a team.
• Excellent customer service skills and the ability to build relationships with members and guests.
• Proactive and organised, able to manage multiple priorities.
• Commercial awareness, with an understanding of membership growth and revenue drivers.
• A calm and professional approach in a fast-paced environment.
• A commitment to health, safety and compliance standards.
• A positive, can-do attitude and a passion for the leisure industry.
• A First Aid qualification and a recognised fitness or leisure qualification (Level 2 or above).

What's in it for you

• Career development through fully funded apprenticeships and our internal development programme.
• Discounts on hotel stays and a variety of major retailers, restaurants and days out.
• Free use of our gyms, pools, and leisure facilities.
• 24/7 access to wellbeing, financial, and legal support.

Next steps

If you're shortlisted, we'll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview.

We review applications as they come in, so apply early to avoid missing out. We may close the role once we've found the right person.

At Kew Green Hotels, we're committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we're here to support you.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK's leading hotel management companies, operating a diverse portfolio of global brands. We're a people-driven business that's passionate about performance, guest experience, and creating hotels and teams that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.

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Holiday Inn Lancaster Caton Road, Lancaster, Lancashire, LA1 3RA

• Job RefKGH12516
• BranchHoliday Inn Lancaster
• LocationLancaster
• Salary/Benefits£13.00 per hour plus benefits and monthly service charge
• Contract typePermanent
• HoursFull Time
• Shift pattern06:00 - 23:00
• Hours per week40
• Date posted16/10/2026
• Closing date13/11/2026

A modern Lancaster hotel just off the M6 motorway, with free parking, free WiFi and an indoor pool. Whether you are looking for a place to meet up with friends or work colleagues, the Open Lobby at Holiday Inn Lancaster hotel has all that you need! Open all day, the bar is perfect for informal meetings or for catching up with friends. Sky Sports is shown on the widescreen TV so you can watch live events or catch up on the day's action. At the Holiday Inn Lancaster, you can also host meetings for up to 100 people in seven flexible conference rooms with AV equipment and free WiFi.

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Kew Green Group

1 Towers Place, Richmond, Surrey, TW9 1EG

Kew Green Group Limited is a company registered in England and Wales, Company Number 09027363, VAT Number GB 798600878

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