Legal Service Delivery Specialist, Global Frontline
Microsoft Corp
- Redmond, WA
- 3 days ago
- $97,900–$189,600 Per Year
Highlights
The Global Frontline team in Customer & Partner Solutions (CPS) serves as a legal front door for Microsoft Customer and Partner Solutions (MCAPS) and Microsoft Elevate, helping business clients obtain timely, practical legal support and resolving matters at the appropriate level while partnering with attorneys and subject matter experts on higher-risk or specialized issues. Bachelors Degree AND 5+ years experience in paralegal, legal administration, or relevant experience OR Paralegal Certification that meets the requirements for the location of work AND 6+ years experience in paralegal, legal administration, or relevant experience OR equivalent experience.
Numbers & Facts
| Location | Redmond, WA |
| Industry | Computer Software |
| Salary | $97,900–$189,600 Per Year |
| Company Size | 10,000 employees or more |
| Year Founded | 1975 |
| Website | http://www.microsoft.com |
Description
Overview
Microsoft's Corporate, External & Legal Affairs (CELA) organization supports one of the most complex commercial businesses in the world. The Global Frontline team in Customer & Partner Solutions (CPS) serves as a legal front door for Microsoft Customer and Partner Solutions (MCAPS) and Microsoft Elevate, helping business clients obtain timely, practical legal support and resolving matters at the appropriate level while partnering with attorneys and subject matter experts on higher-risk or specialized issues.
The Legal Service Delivery Specialist is a frontline legal professional operating at the intersection of legal support, service delivery, and workflow improvement. You will serve as a primary legal contact for business clients, resolve complex matters within the team's scope with minimal supervision, and work across CELA to identify risk, resolve issues, and deliver consistent support across regions.
This role offers the opportunity to help define the next generation of legal service delivery within CELA. In addition to supporting individual matters, you will help simplify recurring legal work, strengthen readiness, and develop more scalable ways to support the business. You will work with attorneys, legal professionals, and technology partners to improve workflows and responsibly use data, automation, and AI-enabled capabilities to increase the speed, quality, and reach of legal support.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Frontline Legal Support and Client Counseling
- Serve as a primary legal contact for business clients and complex questions submitted through Global Frontline intake channels. Provide practical legal support with minimal supervision, identify issues and risks, and consult with attorneys or subject matter experts as appropriate.
- Draft, review, negotiate, and process legal and business materials and correspondence. Apply Microsoft policies and approved legal guidance to help clients move work forward while ensuring appropriate escalation and follow-through.
- Build strong knowledge of Microsoft's businesses, commercial priorities, CELA processes, and relevant legal frameworks, and apply regional and cultural context to deliver practical, business-focused support.
- Manage a high volume of matters across multiple clients, priorities, and regions, exercising sound judgment regarding risk, prioritization, escalation, and resource allocation.
Service Delivery and Readiness
- Identify recurring client needs, readiness gaps, and process inefficiencies. Work with attorneys and other legal professionals to develop practical guidance, playbooks, intake requirements, training, and self-service resources that allow the team to take on work deliberately and consistently.
- Use service data and stakeholder feedback to identify trends, assess quality, and recommend improvements to Global Frontline's scope, processes, and client experience.
Continuous Improvement and Workflow Innovation
- Help redesign repeatable legal work for scale and speed. Translate legal and business needs into improved workflows and partner with legal operations, technology, and engineering teams to implement solutions.
- Support responsible adoption of automation and AI-enabled capabilities in legal workflows, and lead or contribute to projects that help Global Frontline adopt more effective ways of working.
Qualifications
Required Qualifications
- Bachelors Degree AND 5+ years experience in paralegal, legal administration, or relevant experience OR Paralegal Certification that meets the requirements for the location of work AND 6+ years experience in paralegal, legal administration, or relevant experience OR equivalent experience.
Preferred Qualifications
- Bachelors Degree AND 8+ years experience in paralegal, legal administration, or relevant experience OR equivalent experience.
- 2+ years experience in program/project management.
- 8+ years relevant in-house, legal service provider, and/or law firm experience.
- 8+ years experience in a technology industry environment.
- Experience supporting complex legal or compliance matters with limited supervision and exercising sound judgment regarding risk, prioritization, and escalation.
- Experience working directly with business clients and collaborating across legal, operational, or technical teams.
- Effective written and verbal communication skills.
- Proficiency in Spanish-language.
- Experience in an in-house legal department, legal service provider, law firm, compliance function, or legal operations environment.
- Experience supporting a global organization or client population across regions and time zones.
- Experience improving legal processes or workflows and developing scalable legal resources.
- Experience using data, technology, automation, or AI-enabled tools to improve legal service delivery.
Paralegal IC4 - The typical base pay range for this role across the U.S. is USD $97,900 - $189,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $126,200 - $207,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
About Company
DO WHAT YOU LOVE
Make your mark on the world’s most used technologies. Develop the next hit mobile application. Pioneer a startup that could be the next big thing. At Microsoft, you choose your path.
Headquartered in Redmond, Washington, Microsoft is a top innovator in both the consumer and enterprise technology industry. Just a few of the many things our products do are unleash creativity, connect businesses, and make learning more fun. But our continued success is based on one thing: our employees. We hire amazing, talented people and give them the opportunities—and the tools—to succeed.
WHY MICROSOFT?
As a Microsoft employee, you’re surrounded by a diverse group of the smartest people in your field. This fosters new ideas, better business results, and creates a dynamic work environment. In the office, you’re constantly challenged and supported by your colleagues. Every day holds something new and exciting.
We also offer unparalleled depth and breadth of career opportunities. As an industry leader in multiple fields, working for Microsoft means being able to do whatever you feel passionate about—and being able to make an impact in that field. From day one, we give our employees significant responsibility. This means that you’ll know that you directly contributed to something that has a positive impact on people worldwide. Whether you choose to work in management, dive deep into the newest technology, or explore multiple professions, you’ll find everything you need at Microsoft to drive your career—and to make a difference.
WE GET IT – YOU’RE MORE THAN YOUR JOB
Everyone works differently and is motivated by different things. We also understand that there’s more to you than your job. That’s why we offer competitive pay and a wide assortment of benefits-- to help you make the most of life at work and away from it.
GET THE BALL ROLLING
Make your mark on the world’s most used technologies. Develop the next hit mobile application. Pioneer a startup that could be the next big thing. At Microsoft, you choose your path.
Headquartered in Redmond, Washington, Microsoft is a top innovator in both the consumer and enterprise technology industry. Just a few of the many things our products do are unleash creativity, connect businesses, and make learning more fun. But our continued success is based on one thing: our employees. We hire amazing, talented people and give them the opportunities—and the tools—to succeed.
WHY MICROSOFT?
As a Microsoft employee, you’re surrounded by a diverse group of the smartest people in your field. This fosters new ideas, better business results, and creates a dynamic work environment. In the office, you’re constantly challenged and supported by your colleagues. Every day holds something new and exciting.
We also offer unparalleled depth and breadth of career opportunities. As an industry leader in multiple fields, working for Microsoft means being able to do whatever you feel passionate about—and being able to make an impact in that field. From day one, we give our employees significant responsibility. This means that you’ll know that you directly contributed to something that has a positive impact on people worldwide. Whether you choose to work in management, dive deep into the newest technology, or explore multiple professions, you’ll find everything you need at Microsoft to drive your career—and to make a difference.
WE GET IT – YOU’RE MORE THAN YOUR JOB
Everyone works differently and is motivated by different things. We also understand that there’s more to you than your job. That’s why we offer competitive pay and a wide assortment of benefits-- to help you make the most of life at work and away from it.
GET THE BALL ROLLING