Legal Secretary - Personal Injury Law Firm

Edwards Injury Firm

  • Charlotte, NC
  • 8 days ago

    Highlights

    This role oversees daily office operations, manages incoming calls and initial intake, and helps ensure clients and visitors receive a professional, welcoming experience. Our core values, Serve, Fight, Win, drive everything we do, from fiercely advocating for our clients to ensuring they feel heard, respected, and supported throughout their legal journey.

    Numbers & Facts

    LocationCharlotte, NC

    Description

    About Us

    Edwards Injury Law is a growing personal injury and civil rights law firm dedicated to fighting for the “little guy.” Our core values, Serve, Fight, Win, drive everything we do, from fiercely advocating for our clients to ensuring they feel heard, respected, and supported throughout their legal journey.

    About the Role

    We are seeking a highly organized, personable Legal Secretary & Office Administrator to serve as the first point of contact for our firm while providing essential legal and administrative support. This role oversees daily office operations, manages incoming calls and initial intake, and helps ensure clients and visitors receive a professional, welcoming experience.

    The ideal candidate is proactive, detail-oriented, and comfortable balancing client-facing responsibilities with office management and legal administrative tasks in a growing law firm.

    Key Responsibilities

    Reception & Client Intake

    • Answer, screen, and direct incoming calls during business hours.
    • Conduct initial intake for prospective clients and document inquiries according to firm procedures.
    • Greet clients and visitors and maintain a professional, welcoming reception area.
    • Coordinate after-hours call coverage through the firm's designated service.

    Office Administration

    • Manage incoming mail, faxes, deliveries, office supplies, and general office needs.
    • Schedule appointments, coordinate meetings, and manage conference room logistics.
    • Maintain an organized office environment and support day-to-day operations.
    • Coordinate vendors and assist with administrative projects as needed.

    Legal & Team Administrative Support

    • Assist with preparing, organizing, filing, and maintaining accurate legal documents and electronic and physical files.
    • Provide administrative support to attorneys, paralegals, and the Legal Case Manager, including scanning, copying, document preparation, calendar coordination, meetings, and internal communications.
    • Collaborate with the team to support efficient workflows, identify administrative gaps, and recommend improvements to office operations.

    Who You Are

    • Professional & Personable: You create a welcoming experience for clients, visitors, and team members.
    • Highly Organized: You manage competing priorities and maintain attention to detail.
    • Proactive: You anticipate needs, follow through on assignments, and take ownership of daily responsibilities.
    • Adaptable: You can shift between reception, office operations, and legal administrative tasks as priorities change.
    • Empathetic & Discreet: You communicate with warmth and handle confidential information professionally.

    Qualifications

    • High school diploma or GED required.
    • One to two years of administrative, office coordination, or customer service experience.
    • Strong written and verbal communication skills.
    • Proficiency with Microsoft Office or comparable productivity tools.
    • Ability to manage multiple priorities and work independently.
    • Preferred: Experience in a law firm or familiarity with legal terminology.
    • Nice to Have: Spanish proficiency.

    Why Join Us?

    • Work with a mission-driven firm committed to serving clients and fighting for justice.
    • Become part of a collaborative, tight-knit team.
    • Contribute to a growing firm where strong operations and teamwork make a meaningful difference.

    If you enjoy keeping things organized, supporting a team, and helping a growing law firm operate at its best, we'd love to hear from you!

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