Legal Office Services

The successful candidate will oversee day-to-day site activities, ensure quality and timely completion of print jobs, coordinate customer requests, and maintain efficient workflows in a professional legal environment. This is a cross-functional role with a primary focus on print production, along with responsibilities in mailroom operations, shipping and receiving, package handling, and hospitality services.

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Legal Office Services
Washington, DC (onsite)
6+ Months Contract (temp to hire)
M-F (10:00 AM - 7:00 PM)

Summary
Client is seeking a professional and customer-focused Site Supervisor to support daily operations .This is a cross-functional role with a primary focus on print production, along with responsibilities in mailroom operations, shipping and receiving, package handling, and hospitality services. The successful candidate will oversee day-to-day site activities, ensure quality and timely completion of print jobs, coordinate customer requests, and maintain efficient workflows in a professional legal environment. The ideal candidate has previous print production experience, strong customer service skills, technical aptitude, and the ability to work independently while maintaining high standards of professionalism and confidentiality.

Responsibilities

• Oversee and coordinate daily operations of the business center, ensuring efficient workflows and high-quality service delivery.
• Operate advanced, high-volume printing, copying, scanning, and document production equipment to complete complex print jobs.
• Manage print production activities, ensuring projects meet customer specifications, quality standards, and deadlines.
• Process, scan, sort, and distribute incoming and outgoing mail and packages.
• Receive, scan, log, and deliver packages to designated departments and recipients.
• Support shipping and receiving operations, ensuring accurate documentation and timely processing.
• Provide hospitality support, including maintaining professional and organized meeting and service areas.
• Serve as the primary on-site point of contact for customer inquiries, service requests, and operational issues.
• Build and maintain professional relationships with executive-level clients, legal secretaries, paralegals, associates, partners, and other stakeholders.
• Handle confidential and time-sensitive legal documents with the highest level of accuracy, discretion, and professionalism.
• Develop, implement, and maintain operational procedures to improve service quality, productivity, and efficiency.
• Monitor job schedules, workflow, quality standards, and deadlines to ensure customer expectations are consistently met.
• Coordinate equipment, labor, and supplies to support daily operations and special projects.
• Monitor inventory, manage supplies, and assist with cost control and operational profitability.
• Prepare invoices, maintain service records, and complete required site and management reports accurately and on time.
• Provide training and guidance on equipment operation, print production workflows, and established procedures when needed.
• Coordinate with management and other departments to resolve customer concerns, pricing issues, order discrepancies, and invoicing matters.
• Support additional operational responsibilities and perform other duties as assigned.

Requirements

• High school diploma or GED.
• Minimum of two years of experience in print production, document services, office operations, or a related field.
• At least two years of experience in the legal industry is strongly preferred.
• Previous experience operating advanced printing, copying, scanning, and document production equipment.
• Strong understanding of print production workflows, mailroom operations, and shipping and receiving procedures.
• Previous experience providing customer service in a professional or corporate environment.
• Experience delivering formal or informal training sessions on equipment operation and operational procedures.
• Strong organizational, multitasking, and time-management skills.
• Ability to prioritize assignments, establish goals, and manage competing deadlines.
• Excellent verbal and written communication skills, with the ability to interact professionally with executive-level clients and stakeholders.
• Strong technical aptitude and the ability to troubleshoot complex equipment and operational issues.
• Ability to work independently, supervise day-to-day activities, and maintain efficient workflows.
• Understanding of document confidentiality and the ability to handle sensitive legal materials with discretion.
• Basic knowledge of invoicing, inventory management, cost control, and operational reporting is preferred.
• Ability to adapt to changing priorities while maintaining accuracy, productivity, and service quality.

Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.