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Under general supervision, performs collection functions for smaller size accounts, premium less than $5000.00, that have been referred to legal collections. Typically this position handles nationwide commercial insurance premium exposures and dispute situations in which policies have been cancelled due to nonpayment.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
- Pursues collection of past due collections for past due receivable balances of less than $5,000.00.
- Verifies balance and reconciliation numbers for assigned accounts.
- As directed, follows-up with external collection agencies and attorneys to document status of account until the account is resolved or rendered uncollectible.
- May recommend account settlement, write-off, revision, and/or premium re-audit activities as warranted for assigned accounts.
- Maintains detailed file activity documentation through closure of collection efforts.
- Checks external legal fees and contingency fees incurred and submits for payment authorization.
- Reconciles accounts with collection central and source ledger processing systems.
Reporting Relationship
Reports to Supervisor or above
Skills, Knowledge and Abilities
- Working knowledge of legal collections methods, systems and related interfaces and claims systems and claims reports.
- Basic knowledge of accounting principles and procedures and cash flow concepts, collateral arrangements, and finance agreements.
- Good understanding of the insurance industry and property casualty products for large commercial clients.
- Excellent communication and customer service skills needed to deal effectively with high profile individuals often regarding sensitive collection issues.
- Ability to work independently with limited supervision.
- Strong attention to detail and ability to prioritize multiple tasks.
- Knowledge of computer applications, including Microsoft Office Suite and other business related software.
Education and Experience
- An Associate's Degree (two-year program) or equivalent formal training program.
- Typically a minimum of two years related experience in claims, collections, or accounts receivables.
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CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.