Legal Case Manager

Previous experience in legal services, immigration, client service, writing, or another detail-oriented professional environment is a plus but not required. Communicate with clients through our case management system to address inquiries, request information and documentation, and provide case updates.

Job description

Are you a detail-oriented professional with strong writing and communication skills who is interested in building a career in immigration field? Do you enjoy working with clients, managing detailed documentation, and handling multiple priorities in a deadline-driven environment?

We are seeking a Legal Case Manager to join our team. This position doesn't require a legal degree or prior immigration law experience. We provide comprehensive training and ongoing guidance to help you develop the knowledge and skills needed to succeed in the role.

Salary Range: $50,000- $55,000 (annually) 

Key Responsibilities

• Draft, review, and edit case-related documents and correspondence based on internal guidelines and established procedures.
• Review and revise materials for accuracy, completeness, and consistency.
• Communicate with clients through our case management system to address inquiries, request information and documentation, and provide case updates.
• Assist with reference letter projects and other case-related documentation.
• Coordinate with attorneys and internal teams to keep cases moving forward.
• Manage multiple cases and priorities while meeting established deadlines.
• Maintain accurate and organized case records and documentation.
• Work under deadlines to ensure timely completion and submission of client cases; occasional overtime may be required.
• Perform additional duties and projects as assigned.

Qualifications

• Bachelor’s degree preferred. 
• Good English writing, editing, and proofreading skills with excellent attention to detail.
• Good client service and professional communication skills.
• Ability to learn complex processes and apply detailed guidelines consistently.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Self-motivated and able to work independently in a deadline-driven environment.
• Proficiency in Google Workspace, Microsoft Office, and Adobe Acrobat.
• Professional demeanor with a strong sense of responsibility and accountability.
• Previous experience in legal services, immigration, client service, writing, or another detail-oriented professional environment is a plus but not required.
• Mandarin Chinese proficiency is preferred but not required.
• Onsite position: Austin, TX (11801 Domain Blvd, 3rd FL, Austin, TX 78758)