Legal Assistant

Legal Assistant

Work Schedule

• Schedule: Monday through Friday
• Hours: 8:00 a.m. to 4:30 p.m. Central Time
• Hours per day: 8 hours
• Weekly hours: 40 hours
• Weekends: No Saturday or Sunday work
• Shift: State of Tennessee official standard office hours

Position Overview

TennCare’s Office of General Counsel (OGC) is seeking one contract Legal Assistant to support a significant increase in communications from advocates and legal organizations.

OGC serves as the agency’s primary point of contact for advocates raising legal disputes, program concerns, and questions involving TennCare applicants and members. This process helps resolve issues early, identify appropriate remedial actions, provide guidance, and reduce litigation risk.

The volume of incoming communications has increased substantially, including a reported 799% increase in emails from key advocacy organizations between 2022 and 2026. This growth has created additional administrative responsibilities related to tracking, reporting, organization, and timely response management.

The Legal Assistant will provide administrative support by managing OGC’s shared inbox, maintaining accurate tracking records, preparing reports and meeting materials, and assisting with other legal administrative duties as capacity allows.

Key Responsibilities

Shared Inbox Management

• Continuously monitor OGC’s shared email inbox.

• Promptly route new inquiries to the appropriate internal business groups.

• Apply internal color-coded tags to support workflow tracking and reporting.

• Maintain an organized inbox to reduce the risk of missed or delayed requests.

• Archive email threads when appropriate.

• Reopen archived email threads as matters develop or require additional action.

Tracking and Reporting

• Maintain and update the central tracking spreadsheet for matters received through the shared inbox.

• Create weekly meeting agendas using information from the tracking spreadsheet.

• Prepare update reports twice each week for General Counsel meetings.

• Conduct monthly reviews of archived emails to confirm accuracy and proper categorization.

• Ensure tracking information remains current, organized, and consistent with inbox activity.

Additional Administrative Support

As capacity allows, the Legal Assistant may also:

• Manage other shared inboxes.

• Maintain calendars.

• Answer telephone calls.

• Assist with document review.

• Take and organize meeting notes.

• Perform other legal administrative support duties as assigned.

Position Objective

The Legal Assistant will strengthen the operational reliability of OGC’s administrative processes by improving communication management, tracking, reporting, and organization. This support will allow attorneys to focus more time on substantive legal analysis, drafting, and complex matter management.

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan