Leave Coordinator

Job Description:

WorldStrides is seeking a detail-oriented and empathetic Leave of Absence (LOA) Administrator to join our HR team. In this role, you will manage the end-to-end administration of all employee leaves, including FMLA, ADA, PTO, disability, and state-mandated programs. You will serve as the primary point of contact for employees and managers, guiding them through the leave process while ensuring strict legal compliance and operational efficiency.

Responsibilities:

• Manage Leave Cases: Oversee the end-to-end lifecycle of all medical, parental, personal, and military leave requests.
• Ensure Compliance: Interpret and apply federal, state, and local leave laws (FMLA, ADA, Paid Family Leave) to ensure full organizational compliance.
• Lead ADA Interactive Process: Facilitate conversations between employees and managers to determine and implement reasonable workplace accommodations.
• Coordinate Payroll & Benefits: Partner with payroll and benefits teams to ensure accurate pay integration, tracking short-term and long-term disability benefits.
• Communicate Clearly: Advise employees on leave options, eligibility, rights, and responsibilities, providing compassionate and timely updates.
• Maintain Confidentiality: Securely manage all medical certifications and documentation in strict accordance with HIPAA and privacy regulations.
• Support Return-to-Work: Coordinate transitional duties and return-to-work clearances with employees and supervisors.
• Drive Program Innovation: Actively identify opportunities to integrate AI tools and automation into the leave process, transforming traditional workflows to improve case processing speed and enhance the employee experience.
• PTO Tracking & Administration: Monitor, audit, and track employee Paid Time Off (PTO) balances and usage, ensuring alignment with company policies, accurate system accruals, and seamless coordination with leave schedules.

Qualifications:

• Education: Bachelor's degree in Human Resources, Business Administration, or equivalent professional experience.
• Experience: 2-4 years of dedicated leave administration or specialized HR experience.
• Legal Knowledge: Deep understanding of FMLA, ADA, and state-specific leave regulations and administration.
• Technical Skills: Proficiency with HRIS platforms (e.g. ADP) and a strong capability to leverage AI-powered technologies to automate tasks and actively modernize the leave administration program.
• Soft Skills: Exceptional empathy, active listening, strong problem-solving abilities, and bulletproof attention to detail.

Work Perks:

• Comprehensive health benefits: medical, dental, vision, life, AD&D, accident, critical illness, disability insurance, FSA/HSA options with employer HSA contributions, and a generous 401(k) match.
• Generous paid time off including 11 paid company holidays, 25 PTO days the first year (prorated), 1 paid volunteer day, 4 mental health days, and bereavement
• Professional development support, including up to $5,250 annually for tuition reimbursement and up to $1,000 for certifications annually
• Opportunities for paid and discounted travel
• Flexible work schedule providing on-site, remote, and hybrid office opportunities
• Encouraged participation in a wide variety of Employee Resource Groups
• Employee Assistance Program (EAP) and wellness resources, including fitness centers at select locations
• Paid parental, caregiver, and disability leave
• Team Member Discount Program