Position Summary Responsible for the leasing, marketing and maintaining positive resident relations of
single and multi-family residential units. Responsible for implementing the company’s
occupancy policies and procedures in accordance with HUD, federal, local and other
applicable laws, rules, policies and procedures. Assisting residents in obtaining access
to a wide range of community services and resources. Performs a variety of tasks
related to the admission and occupancy of low-income and market units. The position
requires leasing, administrative, resident retention, and neighborhood marketing duties.
Illustrated below are some of the various types of work that may be performed. Essential Duties and Responsibilities Essential functions for this position relate to the responsibility of oversight of accounting functions of assigned properties, companies, and personnel including but not limited to: - Answers multi-line telephone in a courteous manner and takes messages, transfers calls to voice mail, or refers calls to other employees or departments as appropriate.
- Leasing duties include following up with, greeting and qualifying prospects;
answering inquiries; record-keeping; inspecting units; demonstrating community
and apartments/homes; taking applications and security deposits; updating
availability reports; coordinating with property management teams; preparing
lease packets; assisting with renewals; and ensuring lease documents are
accurate.. - Administrative duties include collecting/posting rent and other fees; making
deposits; completing appropriate paperwork and input on Yardi system in a
timely manner; maintaining files and correspondence; updating prospect/resident
notes; file review and verification; inspection follow-up on make-ready repairs;
distribution of notices; assisting management team with various tasks; scheduling
and conducting recertification interviews; following proper verification
methods/processing in accordance with HUD and Authority policies and
procedures; inputting move-in and move-out date into Yardi system; contacting
eligible waiting list applicants; monitoring lease up rates; preparing HUD-
50058/HUD-50059 forms in accurate and timely manner; and maintaining
delinquent rent role. - Resident retention duties include receiving telephone calls and in-person visits;
listening to resident requests, concerns and comments; quickly completing
maintenance work orders and follow up where necessary; answering questions
and timely follow up about matters relating to the community, repairs, rent, rules,
etc.; scheduling move in/move out inspections; maintaining open communication
with Property Manager and Maintenance Supervisor; contributing to cleanliness
and curb appeal of the community; assisting in planning and hosting resident
functions; consistently implementing policies of the company and community;
reviewing/discussing non-compliant resident issues with Property Manager to
ensure residents are provided with reasonable opportunity to meet requirements
to remain in compliance; and assisting with the eviction process by issuing
eviction notices and initiate the eviction proceedings.
- Leasing Specialist will ensure privacy and maintain security of confidential
materials; be accountable for consistent adherence to strong company standards
regarding the ethical, responsible, and appropriate use, care, and safeguarding
of company materials, supplies, resources, and other assets; undertakes and
performs other work-related duties as assigned including work in other functional
areas to cover absences or provide relief, to equalize peak work periods, or
otherwise balance the workload.
- Neighborhood marketing duties include participating in outreach marketing
activities on a regular basis to obtain prospective residents; advising residents of
referral concessions (where applicable); assisting in placing, removing/updating
banners, balloons, bandit signs, flags, etc.; distributing newsletters, pamphlets,
flyers, etc.; and conducting market surveys and shop competitive communities.
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