Leasing ManagerUniversity City Housing is seeking an energetic and driven
Leasing Manager to join our team at
Salem Harbour, an 800-unit apartment community in Bensalem, PA. This is an exciting opportunity for a motivated professional who is passionate about creating exceptional resident experiences, driving leasing success, and leading a high-performing team.In this role, you will be actively engaged throughout the community, building relationships with prospective and current residents, conducting property walks, and coaching a team dedicated to outstanding customer service. The ideal candidate is organized, goal-oriented, and committed to achieving excellence in both sales performance and resident satisfaction while making a meaningful impact on the community’s continued success.
Leasing Manager Responsibilities include, but are not limited to, the following:- Meet or exceed occupancy targets and maintain desired occupancy through proactive leasing strategies.
- Complete weekly leasing/traffic reports to monitor competitive positioning and evaluate the effectiveness.
- Lead, supervise, and coach leasing consultants to achieve leasing goals.
- Build a strong, high-performing team through training in sales techniques, customer service, and product knowledge.
- Execute professional follow-up communications and leasing activities; track prospect activity, and ensure lease applications are processed timely.
- Maintain accuracy and organization in leasing files, reports, and administrative documentation.
- Address resident concerns promptly and professionally, escalating when necessary; maintain high resident satisfaction through effective communication; and ensure incoming residents receive a five-star move-in experience in coordination with maintenance.
- Follow-up with maintenance on unit inspections prior to move-in. Coordinate with Maintenance Coordinator and Property Manager as needed.
- Support daily property operations to ensure efficient on-site activities, adherence to company policies, and timely reporting of property issues that may impact leasing success.
- Other duties as assigned.
Ideal Candidate Profile:- Bachelor’s Degree from an accredited college or university preferred; relevant experience may be considered in lieu of a degree.
- Valid driver's license and reliable vehicle required.
- Technically proficient in Microsoft Office Suite and property management software (Entrata preferred).
- Flexible availability, including evenings and weekends
- Stable, progressive work history with 3+ years experience in leasing or property management preferred.
- Experience motivating and developing a leasing team.
- Forward-thinking problem solver who thrives on meeting goals and delivering positive outcomes for the property and team.
- Capable of handling multiple priorities in a fast-paced, high-volume environment.
- Exhibits a professional demeanor; communicating effectively, both verbally and in writing, with residents and prospective residents.
Our Comprehensive Benefits Package for Full-Time Employees Includes:- Opportunities for professional and personal development and career growthCompetitive Salary
- Comprehensive Health Insurance - Medical, Dental, VisionMedical & Dependent Care Flexible Spending Accounts (FSA)
- Retirement plan – 401(k) with up to 4% employer matchPaid Time Off (vacation, sick, 9 holidays, 2 floating holidays)
- Employer-paid Short-term Disability Voluntary Long-term Disability
- Voluntary Life InsuranceVoluntary Hospital Indemnity Insurance
- Employee Assistance Program (EAP)Annual Awards & Recognition
- Company Paid Certifications & LicensingEmployee Referral ProgramApartment Discount AvailableLink to our real estate portfolio: www.uchcareers.com/our-properties
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