The Leasing Coordinator I is responsible for managing lead portfolios for assigned properties, with a primary focus on converting leads to tenants. This role requires proactive outreach to prospective tenants, maintaining up-to-date knowledge of product and availability, and supporting the team in achieving leasing goals, including occupancy rates and lead-to-lease conversion ratios. The Leasing Coordinator I also ensures vacancies are marketed to the highest standard, that all units meet showing standards, and is responsible for performing property showings, conducting move-ins, and completing vacancy walks to assess readiness and identify turn needs. This role requires the ability to consistently achieve 10-15 executed leases per month.
Responsibilities:
- Demonstrates buy-in and alignment with the True Homes culture
- Manages assigned lead portfolios in accordance with established processes and procedures
- Maintains familiarity with all available properties, pricing and availability dates
- Coordinates and conducts property showings for prospective tenants
- Ensures all vacancies are marketed with A+ quality, including accurate rates, availability and high-visibility listings
- Monitors and updates marketing platforms to maximize exposure and lead generation
- Ensures all vacant units meet showing standards prior to appointments
- Produces complete, accurate and timely lease documentation for approved applications
- Completes move-in orientations as needed
- Enhances the client experience and ensures the quality of the True Homes IRS brand
- Acts with discernment by escalating prospect requests to the Leasing Manager, as necessary
- Follows all processes and administrative procedures consistently, completely, and accurately
- Demonstrates Five Star Customer Service
- Practices True Lean culture to eliminate waste
- Performs other duties as needed or required
Results/Accountability:
- Engage the True Difference model
- Meet or exceed monthly leasing goals and delivers consistent monthly results
- Manages time and travel efficiently to maximize productivity, responsiveness and leasing output
- Operates in full compliance with company processes and procedures, ensuring consistency, accuracy and operational excellence.
- Adheres to all Fair Housing laws and company standards, maintaining ethical, non-discriminatory practices in every prospect and tenant interaction.
- Owns the prospect relationship from initial inquiry through move-in, delivering clear communication, timely follow-up and professional leasing experience.
- Ensure all marketing efforts meet company standards for quality and visibility
- Own move-in dates with upcoming tenants to ensure home completion and readiness
Qualifications:
- High School diploma/GED required, associate's degree, preferred
- Valid driver's license, current automobile insurance, and reliable transportation required
- One or more years of experience in leasing, sales or customer service preferred
- Basic marketing experience preferred
- Strong organizational and communication skills required
General Requirements:
- Excellent attention to detail
- Strong written and verbal communication skills
- Ability to work in a fast-paced environment
- Comply with all company policies and procedures
- Demonstrate the qualities and character traits as defined in the True Difference