POSITION SUMMARY
The Leasing Consultant is responsible for assisting with community marketing initiatives, including
outreach, and maintaining digital and physical recordkeeping systems as necessary. Identifies and
strives to meet residents’ needs through consistent communication efforts and regular engagement
activities and events. Also assisting with conversations via telephone, email/online, and walk-in prospects to leasing, resulting in maintained and increased occupancy.
Hours: Monday-Friday 8:00am-5:00pm and some weekends; 10:00am-4:00pm. Hours subject to change based on occupancy and needs of the community.
Pay: Hiring Range for this role is $17-$20/hour depending on experience
ESSENTIAL DUTIES & RESPONSIBILITIES
- Champions leasing efforts at the community, responding effectively to telephone and
email/online inquiries to generate prospective resident visits to the community. Shows community and apartment homes, utilizing sales skills to efficiently close prospects. - Follows up with all prospective residents until the lease is closed or the prospect hasconcluded their home search.
- Provides effective marketing and communications, including assistance in creation and implementation of advertising and marketing plan for the community.
- Conducts periodic market surveys per policy. Advises management of pertinent issues as related to the community, market conditions, or other respective issues.
- Ensures quality presentation of the community and apartment homes by walking tour routes and model apartments daily, communicating any deficiencies to management promptly if unable to correct on their own.
- Helps oversee accurate and efficient lease administration with a customer service focus by monitoring traffic and waiting lists, processing new applications in accordance with rental criteria and fair housing laws, generating lease documents, and completing the lease signing, move-in inspection and orientation with new residents.
- Assists in maintaining resident relations and retention by managing social media campaigns, resident activities, and community events. Processes and follows up on service requests to ensure timely completion and resident satisfaction.
- Helps execute an effective lease renewal program by contacting resident at least 60-90 days in advance to review renewal options and obtain signature on renewal lease.
- Stays ontop of current policies and guidelines as changes are effected, operates in
accordance with all company policies and procedures. Assists in rent collection and maintaining records and resident files in an orderly and up-to-date manner. - Inputs daily activity in Entrata and helps prepare daily, weekly, and monthly reports as required.
- Other duties as assigned.
QUALIFICATIONS
- Associate’s degree in business or related field preferred.
- Two years’ experience in an administrative or customer service capacity required.
- Bilingual capabilities (English-Spanish) a plus.
KNOWLEDGE & SKILLS
- Superb customer service and communication skills.
- Preference for detail work with the ability to work well under pressure.
- Must be self-motivated and able to work with minimal supervision, with ability to work as part of a team.
- Ability to follow checklists, written procedures, and company standards
- Demonstrates reliable attendance, strong work ethic, and attention to detail