Learning Technology Coordinator

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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People - and the love their actions inspire - are what drive us. We're not only proud of the love we inspire outside our walls, we're especially proud of the diversity, inclusion and equity we're inspiring inside. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!

POSITION OVERVIEW

The Learning Technology Coordinator supports the administration, maintenance, and day-to-day operations of Signet Jewelers'' learning management system, Workday Learning. Reporting to the Director of Learning and Development, this role is responsible for ensuring learning content, assignments, curriculum, learner records, reporting, and learning programs are accurately maintained and delivered through Workday Learn and other learning technologies.

This role partners closely with the broader Learning & Organization Effectiveness team, HRIS, business stakeholders, and learners across the organization to support a high-quality learning experience and ensure the effective administration of enterprise learning solutions. The Coordinator serves as a key operational resource, helping maintain learning data integrity, learner support, system processes, and learning technology effectiveness.

The Coordinator brings strong attention to detail, customer service, technical aptitude, and organizational skills to support learning operations and help ensure learning programs are delivered efficiently and effectively across the enterprise.

KEY RESPONSIBILITIES

Learning Management System Administration

• Administer and maintain Workday Learn including course assignments, curricula, learning pathways, learner transcripts, and system configurations
• Ensure learning content, programs, and learning activities are accurately deployed, maintained, and updated within learning systems
• Monitor learning technology processes and system functionality to support a positive learner experience and ensure operational effectiveness

Learning Operations & Learner Support

• Provide day-to-day support to learners, managers, and stakeholders by responding to questions, resolving issues, and troubleshooting learning technology concerns
• Support team in the development and maintenance of learning administration procedures, documentation, and job aids that support consistent and efficient learning operations

Reporting, Data Integrity & Continuous Improvement

• Maintain accurate learning records and support data quality efforts to ensure the integrity of learning information and reporting
• Support team in generating, analyzing, and distributing learning reports and dashboards that support compliance, operational needs, and business decision making
• Identify opportunities to improve learning processes, learner support, system utilization, and operational efficiency through reporting and feedback

QUALIFICATIONS

• 2+ years of experience in Workday Learning administration, including learning assignments, learner transcripts, reporting, and learning operations
• Strong attention to detail and ability to manage multiple priorities while maintaining accuracy, quality, and data integrity

Strong customer service, communication, and problem-solving skills with the ability to support learners and stakeholders across the organization

• Proficiency with Microsoft Office applications and the ability to learn and navigate new technologies and systems quickly