The Learning Systems Administrator provides operational, technical, and administrative support for the Learning & Development team. This role is responsible for coordinating day-to-day training operations, improving team processes, supporting field employees and learning academies, administering recognition programs, and serving as a primary point of contact for training-related questions.
ESSENTIAL JOB FUNCTIONS
Provide administrative support for Learning & Development initiatives and programs.
Maintain records, documentation, forms, and standard operating procedures.
Support instructor-led and virtual learning events through preparation, coordination, and follow-up activities.
Serve as the first point of contact for basic training support requests from field team members.
Assist employees with training completion verification and common learning-related questions.
Troubleshoot routine issues and escalate complex technical or system-related concerns to the appropriate teams.
Provide timely and professional support via phone, email, and other communication channels.
Identify opportunities to improve administrative workflows and learner support processes.
Develop and maintain standardized procedures, templates, and documentation.
Partner with the L&D Administrative Supervisor to implement continuous improvements that enhance the learner experience and reduce administrative effort.
Coordinate administrative activities for the You Rock Recognition Program.
Track nominations, recognition activity, communications, and program reporting.
Help maintain recognition records and assist with program logistics and communications.
Support Learning & Development team meetings, projects, and special initiatives.
Respond to questions from field leaders and team members regarding training resources and processes.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
Associate's degree or equivalent work experience.
2+ years of administrative, operations, customer support, or Learning & Development experience.
Strong organizational skills with exceptional attention to detail.
Excellent written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong customer service mindset with a focus on supporting field team members.
Proficiency with Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
Preferred:
Advanced Microsoft Excel skills, including PivotTables, formulas, Power Query, or similar reporting capabilities.
Experience creating workflows or automations using Microsoft Power Automate, Power Apps, or other automation tools.
Experience supporting Learning & Development, Human Resources, or Training teams.
Experience preparing reports and working with training data.
Familiarity with Microsoft Teams and SharePoint.
Experience documenting processes and developing standard operating procedures.
Continuous improvement experience using Lean, Six Sigma, or similar methodologies is a plus.
O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.
It started with a father and son - Charles Francis "C.F." and Charles H. "Chub" O’Reilly. Together they had the courage and confidence to venture out on their own. Along with 11 others who shared the same desire to offer great customer service and auto parts availability, the doors of O’Reilly Automotive, Inc. opened on December 2, 1957.
Now, more than 61 years later, the 77,000-plus team members at O’Reilly Auto Parts are proud of the company’s achievements over the years.
During our early years, we focused on sales and slow and steady growth. At the end of our first year, sales totaled $700,000, and by 1961 volume reached $1.3 million. For the first seven years of operation, there was one store in Springfield, MO, until the second opened in July 1964. In March 1975, annual sales volume rose to $7 million and a 52,000 square-foot facility was built in Springfield for the O’Reilly/Ozark warehouse operation. By that time, the company had nine stores, all located in southwest Missouri.
The long range plans and stability of the company were solidified by a public offering of company stock in April 1993. Since that time, the Company has grown through new store and distribution center openings, as well as numerous mergers and acquisitions. O’Reilly currently operates stores in 47 states, including Alaska and Hawaii, and distribution centers in 27 locations.
Dramatic changes in technology, inventory control, facilities, and sheer size mark the O’Reilly growth and success story. But, it is our spirit of teamwork - how important it was then and how important it remains - that drives our performance. The company’s values and culture that started with the original 13 employee/owners remain evident and strong as we expand and develop Team O’Reilly.
We serve two distinct customer bases - the professional (installer) customers who provide auto repair services to their customers (DIFM - do it for me), and retail "walk-in" customers (DIY - do it yourself). Our dual-market strategy continues to differentiate us from the competition and is a major factor in our ongoing success. Depending on a store’s professional versus retail customer mix, more than 95 percent of our locations have team members dedicated to our professional customers, offering them separate counters, phone lines, and a delivery fleet that totals 18,455 vehicles. We also have a professional sales team, consisting of territory sales managers and in-store sales specialists, responsible for calling on our professional customers and building sound business partnerships to ensure O’Reilly is the First Call for their auto parts needs.